Notre Dame Center Hotel

This hotel is trash. The receptionist, they don’t speak English. If you ask them for three things ‘towel, packet of coffee, plastic bag, because they don’t understand towel, so they will say, ‘okay!’  and give you the coffee and bag. When you say ‘I am in room 103, please ask cleaner to change bedsheet.’ The second you turn away, she won’t know what room you’re in and she won’t ask again. By the way, you can’t call guest service in your room, this is NOT A HOTEL. JUST A simple small room with no space and NOTHING! YOU ARE JUST RENTING A ROOM! there is only 1 small bottle of water. You want more water? NO! Sorry! No water! You can buy from the restaurant downstairs! And when you ask to ‘change the bedsheet’, they literally will just change the BEDSHEET and the other pillow case and duvet cover, sorry they won’t change! I HAVE TO ASK THREE TIMES FOR THE ENTIRE BEDDINGS TO BE CHANGED! FIRST TIME NOTHING CHANGED AT ALL, and the beddings was so dirty that I COULD NOT SLEEP FOR THE WHOLE NIGHT! The next day, after I went out and came back to the room, realised she didn’t change the beddings so I asked the reception for the cleaner to come up to my room and change it, and when I open the door, she was standing outside and staring straight into my eyes and asked, ‘WHAT?!’ So I decided to tell her that she can change it the next day. Because I felt like she was about to lose it. IN THE EVENING, i wanted a towel, SORRY! NO TOWELS! BECAUSE NO CLEANERS ARE AROUND SO THERE IS NO TOWELS FOR YOU!the picture of the bathroom which I showed you was taken 1.5 hours after the shower and half dried. Infl fact when you come out of the shower, the whole floor is flooded! And STINKS! When the cleaner cleans the room, she only cleans half of the toilet and tucks in your bed and nothing else. The floor is not cleaned and even the coffee is just left there and no one changed the cup for you, no one filled coffee packets or teabag. Basically you have nothing. And whenever you ask for something, they will simply say no. For example if you want to delay checkout for 1 hr, they will be saying ‘NO! SOMEONE NEEDS THE ROOM!’ And you see, the shower head corner has a metal piece that stuck up right at the corner and I had a deep cut which now after four days the scar is still there. 

If you still decide to check into this hotel, you deserve to be treated like a clown.

חוויה מזעזעת שאף פעם לא חווינו באף בית מלון בארץ הזמנו שני חדרים אמרו שרק חדר אחד מוכן אמרו בסדר נעלה לחדר ואחרי חצי שעה נקבל את החדר השני כשפתחו את החדר החדר היה מלוכלך מאוד ולא ניקו אותו בכל מצרפת תמונה אמרו מצערים נכין לכם שני חדרים עוד שעה יצאנו לשוק לשעה וחצי וכשחזרנו לתדהמתנו החדרים לא היו מוכנים ורק אחרי שהגיע המנהל קיבלנו את החדרים בעיקוב של עוד חצי שעה…גם כנכנסנו לחדרים אחד החדרים לא היה נקי מצורפת תמונה… בית מלון מזעזע ולא מומלץ בכללללל A shocking experience that we’ve never encountered at any hotel in Israel. We booked two rooms, but were told that only one was ready. They said, “No problem, go up to the room, and in half an hour you’ll get the second one.” When they opened the room, it was very dirty and clearly hadn’t been cleaned — photo attached. They apologized and said they’d prepare two new rooms within an hour. We went out to the market for an hour and a half, and when we returned — to our astonishment — the rooms still weren’t ready. Only after the manager arrived did we finally receive the rooms, with yet another half-hour delay. Even then, one of the rooms wasn’t clean — photo attached. A terrible hotel experience, and absolutely not recommended.

Arrived to the hotel , received the key for the room (at 20:00) but the room was not ready, all the bedding staff on the bed and chairs, cold rooms, no air conditioning, cold 15 degrees , and a strange smell The staff was very nice . Thanks to them I am sorry that such a famous hotel in Jerusalem disappointed us so much… Very good location and nice view , but the rooms disappointed