Albergo Terminus

I stayed at this hotel at the end of my european trip and was quite disappointed at their service. Had a bad impression from the beginning and it carried on. They have some pretty old system at handling things and it shows. I had to carry my own luggage up (There are plenty of stairs even on the same level) with no help. Upon arrival to the room some items were not working: for example the phone ! You can’t really phone down the concierge for anything. On the last day there was no warm water. Most staff working at the hotel are pleasant but I guess the management does not really care about customers. They even write down your credit card number on paper: that’s how old the system is. The room was big and spacious but I struggled with electricity outlets to charge my electronics. They are not visible anywhere and mostly behind furniture.. the washroom was not updated and most sinks / faucets are quite old.
The breakfast area and terrace are pretty nice to hang out on warm evenings..
overall not really 4 star quality. There are better hotels in the area with same price point.. the location is excellent but como is a small town so you’ll find better luxury hotels nearby ..

The hotel itself was beautiful. The staff where very welcoming and the breakfast had a good spread. The location was stunning! How can you go wrong with Lake Como, been on my wife's bucket list for years. So the bad, No USB for charging in the rooms. No plugs in the room, the only one I found was behind the front door, not a great place to charge your phone. The TV was tiny 27" with no smart services like Netflix or any English options, it's 2024. The rooms were a little dated and worn.

September 2023 - Beautiful hotel inside and out! Staff was wonderful! We had a deluxe double room with partial lake view and it was too small for our liking. Restroom was also very small. But we had a great stay and it was easy to walk around.

Very comfortable, peaceful and luxurious hotel with an excellent location next to the shore of Lake Como. Very elegant ambience and good restaurant.

Excellent service, very attentive and friendly staff. I want to thank especially the attention of Mrs. Grace, we have been very impressed by her kindness and exquisite attention.

Highly recommended, we will be back.

My recent experience at the Albergo Terminus was extraordinary. The location in Como is excellent, being within walking distance of everything important there: the ferry station, the funicular to Brunate and the historic center, as well as many restaurant and shopping options. 50 meters away is the Lake Como train station. The hotel service was amazing. I stayed with an Upgrade, which they kindly granted me, in a fantastic suite. All the staff from the reception, restaurant, lobby bar and waiters were very kind and always ready to make our stay a very special experience. The food in my opinion is at the best level of a luxury hotel, as well as its impeccable facilities. My special recognition to Mrs. Claudia and Micaela, Elena and Marco at the reception, who made me feel extraordinarily good, better than at home. I will surely return at another time of the year to Como and the Albergo Terminus.

The best staff ever, nothing was too much. They all were just out of this world. You have fantastic staff Albergo Terminus, Como.