Gogò Petit Hotel in Florence

0!!! Gogo hotel review Feels like we’ve been catfished. The hotel is in the second floor of a building with no elevator, which we had to climb with 2 large suitcases. The building smells like the worst thing you’ll ever smell and the hotel said “we have nothing to do about it, it’s not inside your room”. There is no receptionist what so ever and we got instructions like we were in an “escape room”. The reception area is right outside the room itself which is especially weird and we woke up to the sound of other people making coffee and other alarm clocks. On our second day, the sheets were changed into dirty ones with a stain right below the pillows, not even in a hidden spot that you can say someone missed it. The hotel response was “we have nothing to do about it because we don’t have anyone who can come to change the bedsheets”. Disappointing!!!! The bed was uncomfortable, the room is small, there was noise outside and our ONLY window in the room was to a smoking “balcony” which is basically another tiny room without a ceiling. And the worst thing is that you have no one to complain to, because there is literally no receptionist and the answers we got via booking was rude and wasn’t helpful at all. Thank god we had booking on our side and they cancelled our reservation, allowing us to go to a different hotel. We can’t post a review there though, because they were “smart” enough to cancel our booking before we post anything negative. And to think we came here to celebrate a birthday. Very disappointing. Stay as far as possible from this hotel