Golden Milano Hotel

The staff was very friendly and helpful! Restaurants and supermarkets nearby.
The location is not great. It takes about 45min to walk into the central parts of Milan. But there are restaurants and supermarkets near the hotel so that was good. The room has no comfort at all unfortunately. The bed is hard (which I prefer actually but I think most people will think it’s too hard), the pillows in the room for the bed are so thin that they are almost non existent, it was like sleeping directly on the mattress. The room was very humid for some reason, all the time, no ventilation what so ever. We had to open a window/balcony to get some air in the room and because of that it became cold in the room. Very bad smell from the bathroom all the time, probably the sewer. Didn’t matter if we flushed water in the sink and shower. To get warm water in the shower you had to flush water for at least 5minutes which felt like a total waste of water. Overall low comfort and the hotel needs some work.

Terrible experience. From staff not knowing anything to the facility falling apart. Lift/elevator didn't work and there's no way to cancel our stay with a full refund. It was very difficult for my elderly parents to get up and down 5 floors without even a railing to hold on to. I cant imagine what someone who is disable dealing with this experience. They didn't have any hotel staff to help with our luggages and the lack of care was very apparent. The restroom was incredibly smelly and when we complained, the staff lend us an air freshner for a few minutes before taking it again. Heater didnt work the first night and they kept on saying it has a timer and will turn on at night automatically, but it didnt. Wifi was also horrible and was so spotty that my international roaming data was better. They didn't even offer anything to compensate this bad experience and I really hope they improve or be honest about their facility upfront.

Booked 4 nights at Hotel Golden Milano from 19 to 23 Mar 2024. Was utterly disappointed with the room and service. Felt very insulted as we were allocated a room meant for handicapped when we are full able bodied people. Room was extremely small and old, with broken furniture. The service staff was extremely rude. It was such a bad experience that we checked out after 1 night and chose to forgo the balance 3 nights, although we had already paid in full. No refund was given and the staff made rude remarks upon our departure. This is the worst hotel in the world that I have ever encountered. Never again.

Sewage smell in one of our two rooms. After we pointed this out we were not offered an alternative room or any compensation whatsoever. Instead, we received tips about flushing in taps and showers and spraying with fragrance spray. None of this helped, and we had to stay in a room that smelled very bad.

The breakfast was extremely mediocre, and some details stood out, such as the fact that the juice was served in white disposable plastic cups.

UPDATE 1 Mars 2024
Dear Seif S and Hotel Golden Milano,

I am compelled to address your response, which unfortunately, seems to deflect rather than engage with the core issues we raised. It's concerning that the unpleasant sewage odor in our room is dismissed as a common occurrence, with a simplistic solution that proved ineffective. This issue was specific to our room, distinguishing it from a generalized problem, and your suggestion did not alleviate the discomfort.

Our mention of sharing our experience should not be misconstrued as a threat but seen as a legitimate expression of dissatisfaction from customers facing a genuine issue. It appears that your establishment is more interested in defending its practices than acknowledging and rectifying a clear fault. This approach is disappointing and indicative of a broader disregard for customer experience and feedback.

Asserting that we threatened the hotel in exchange for a refund is a misrepresentation of our intentions. We sought accountability and a resolution commensurate with the discomfort we experienced. Your response, however, has only served to underline a reluctance to engage with customer concerns sincerely and constructively.

The anticipation for our review, as expressed by Seif, is telling of how feedback is perceived by your hotel - not as an opportunity for improvement but as an inconvenience to be countered. This incident has revealed a disappointing aspect of your customer service ethos, and it is a cautionary tale for future guests.

In closing, it's clear that constructive criticism is not valued as it should be at Hotel Golden Milano. We hope this incident prompts a reevaluation of your approach to customer service and feedback management.

Regards, Peter K

If I could zero stars I would!! Save your money and do NOT stay here. The location is terrible; there is nothing to do in the area and it’s almost a half hour bus ride into the city centre. The manager is super mean and yells loudly. They purposely over charge on the tourist city tax. Only adults are supposed be charged per night but charged our two kids as well. Luckily I caught this and came back for the refund and at least they were compliant. However he was definitely aware of their actions and that they were scamming us out of 30+ euros. Lastly the rooms are awful. The doors don’t even fully close (you could literally see shadows of people passing by) and the walls were so thin we could hear the people next door coming home at 3 am everyday. Plus the air ventilation in our bathroom never even worked. We did not want to be berated by the manager so we did not bring up this issue during our stay. Safe to say our trip to Milan was awful because of this hotel. I would 100% not recommend.

I definitely wouldn't choose this hotel again. Yes, we were looking for something relatively inexpensive, but still in a good location - not too far from the center, but this is no grounds for the hotel to try to pretend like they offer good value for the price they are charging.
The entrance, building and hotel reception area look fancy enough, but when you get to the room, especially to the bathroom, you immediately review that first impression.
First of all, we visited in November, when the temperature outside is not that high anymore - rooms contain a tiny heater which in no way can heat the whole area and the bathroom has no heater at all! It's so ridiculously cold in there, that it takes away any will to have a nice shower after a day of sightseeing. When we talked to the hotel staff about it, they said all rooms have the same heaters and we can get an additional blanket if we want. And the same after that the cleaning staff left a window open in our room... So much for being warm...
Moreover, there is an unmistakable smell of mold that fills up the whole room. There was literally water on the walls of the bathroom in the morning and whatever clothing/towels were left for the night, in the morning was completely damp.
Admittedly, the room was clean and there was daily change of towels etc., but still if you don't heat the space properly, you will never get rid of that mold. Very unhealthy for a longer stay - fortunately we were there for two nights only. Never again.
Avoid!

Worst place to stay. Very rude staffs no hospitality. Not recommended 😕.

The receptionist was very rude and not welcoming at all. The room had some problem and even after asking the staff nothing changed, the rooms weren't always clean and not even good. The hotel isn't even near the center of the city, and for the price definitely not recommended! Also Breakfast was limited and no homemade stuff.

Owner/receptionist was very rude with customers. Location is good, close to public transportation. Rooms are ok, breakfast was very poor and limited. Only industrialized items. Would not stay there again..