Mokinba Hotels King

Unauthorized credit card charged to my account and dishonoring the cancelation policy. This hotel find loop holes to charge customer extra.

Me and my husband stayed at king Mokingba hotel in Milan from Aug 19 to Aug 20 2023 for 1 night with a reservation booked under my husband's name.

On Aug 19, 2023 we paid for the night (163 euro or 177.60 USD as shown on my credit card statement),

on Aug 20th , we were told that we had booked a 2nd room under my name for the same night for 136 euro, the cancelation policy was to charge 100% of the night. Therefore we asked the hotel if we can pay less than 100% of the room price, and the hotel agreed. we paid 50% as a penalty for the 2nd room, which 68 euros/74.09 USD. I signed both of those charges at their hotel front desk, and they told me that will be all before we left the hotel.

on Aug 22, 2023, 2 days later, while I was checking on my August credit card bill. I realized that King Mokinba hotel charged me the 3 rd time without my consent or acknowledgement for 136 ero/148.46 USD. I have not received any communication or given my acknowledgement of the charges.

The hotel made unauthorized charges to my credit card after telling me everything is clear. They eventually charged 150% of the total price, which the policy says the penalty is 100% max.

I filed a dispute with my credit card for the 3rd charge of 136 euro, thinking we agreed on the 50% charges. However, I lost the dispute because the hotel provided the cancelation policy of charging 100%. I asked the hotel through email about what about the 68 euro you charged, and they told me it is 50% penalty they charged.

so if you look at the penalty of 100% charged as a penalty, it makes sense to the dispute team. But the transaction should be looked at together! We paid 150% in total. I inquired the hotel multiple times and they never get back to us.

They are really tricky, that they negotiate a price with you on the spot and they do not honor their own agreement. When you file a dispute, the hotel provide "reasonable" file to fight each charge. But the credit card company doesn't look at the 2 charges in relevance.

Do you really want to do business with such a hotel where you
always have to look out for your back, and wont be able to communicate an unauthorized and no policy supported charge? Please save yourself the trouble, and please do not end up in a place like I am with this hotel. being tricked and lost the dispute and now the credit card company told me i can only contact the hotel to solve it, and King Mokinba is not responding.

The hotel boasts a convenient location, allowing easy walking access to the Duomo of Milan. However, it exhibits signs of aging, particularly evident in its petite elevator. A renovation could significantly enhance its overall appearance.

Our booked room, designed for three occupants, proved spacious and included amenities such as a bathtub, bidet, and a hairdryer (although the latter didn't function optimally).

One drawback is the significant noise disturbance at night, primarily caused by the streetcar passing adjacent to the hotel.

Regrettably, the most concerning aspect is the demeanor of the staff. The receptionist, in particular, displayed rudeness, even going so far as to throw things, leaving an unfavorable impression. This behavior appears to be a regional issue, with a perceived general trend of arrogance and rudeness. A recommendation would be for staff in customer service roles to undergo training to ensure better treatment of guests.

This is not a four star hotel by any measure. Tiny rooms, plastic glasses in bathroom. Elevators did not work. Room safe did not work. Noise from cars and trams very loud starting at 5.30am. Hotel advised nearby parking at 28 euro overnight, but actually 39 euro.

Not very impressed with the service or the hotel. The reception is not manned first thing in the morning or later at night. The WiFi is so bad in the rooms, it prevents any work being done from a laptop. My bathroom was so small the bidet hangs over the shower with holes in the tiles and in the doors. Definitely not a 4 star hotel. Lovely part of town but I shan't be staying again, sorry

Good central location at a reasonable price.
However we were eaten alive by mosquitoes and bed bugs. (literally all over, both of us)
They didnt seem overly fussed. If they can fix it then maybe its ok.
However the amount of bites has seriously affected our holiday.