Villa Elisio Hotel & Spa

Avoid.

First of all the location is not great; far from the city centre and main tourist attractions, in an area that offers nothing for tourists.

We were asked to pay upfront at check-in for a 2-night stay, which I found unusual, but when I saw our room I understood why. Dry and unwelcoming room that did not match the description given on the website (e.g. no hot tub even though that's what was advertised). The only solution offered by management was to pay to upgrade to a room with an outdoor jacuzzi (in December).

After 30 minutes trying to find a solution with the not-particularly-helpful hotel management I simply asked to be refunded so that I could leave to another hotel. Amazingly, the hotel refused to refund me even one cent of the full, 2-nights payment that they charged me upfront (before allowing me to see the room), and has since been ignoring my communication with them.

I notice other reviews also refer to poor service/shady practices at this establishment. Naples is a great city with many nice hotels - go somewhere else and avoid the potential issues.