Hotel Fenicia

We got robbed in Rome: IDs, bank cards, etc. The following day we had to check out from our hotel by 10am. We asked to stay for an extra hour or two as we had to call and write banks, block various accounts, etc. Cleaning was normally done only around 12. The receptionist categorically refused and said we had to pay a fee if we stayed over 10am. We are very experienced travellers, but it has not yet happened to us that someone would treat us with such crudity, especially in a situation like this one, after being assaulted and robbed.

Besides, the hotel falsely advertises "free airport taxi" (there was none). Once we were given a dirty (poorly washed) towel and the receptionist was reluctant to replace it. Otherwise the rooms are reasonably clean. The location is the hotel's main advantage, but also the place is very noisy at night.

SCAM, SCAM, SCAM.
We had booked and paid 12hrs before we were supposed to check in they just emailed us to inform that our booking has been cancelled. They were rude when we asked why, There excuse was that the government has shut them down, but when we check they are still taking bookings for later dates. We haven't received any money back yet. Don't get conned like us.

They cancelled our stay THE NIGHT BEFORE we were supposed to arrive at midnight. When I asked questions why they didn't even answer me and I spent the entire night on the phone with booking to find me an accomodation because we were arriving the next day at 1.

They said to me it was closed because of een police investigation, to booking they said because they overbooked even though I booked two months in advance.

I still can't believe this happened, don't be me and don't book here.