Relais Fontana Di Trevi Hotel

My family and I were interested in going to the Garden Roof Trevi for a cocktail after a long day of sightseeing. We had noted this was a place where we wanted to go for weeks prior to our trip, because we wanted to get a good view of the Trevi, even while it was in disrepair. We walked in and asked the gentleman at the front desk if we could go up for a drink. He noted that it would be 75 euros (25 euro per person) for us just to go to the rooftop and our drinks would be additional on top of it - and that they would only take cash, not credit card. Yes, we asked multiple times, and this would not go to our drinks, this would be a surcharge for us to pay before we spent money on drinks. We clarified this with him multiple times as this is not noted on the website. To add insult to injury to what made us really think this was a scam, there was a woman sitting at the front desk with this gentleman who was snickering at us the whole time. We walked out, not interested in spending this exorbitant amount of money to have a few glasses of wine on a rooftop overlooking a fountain that is not in commission. We elected to go elsewhere. This was definitely a low point in our trip. Do not recommend unless you want to get scammed

To get to reception you need to climb 2 flights of steps. I attached pictures! You can take the 2 passenger elevator from reception to other floors. One receptionist was extremely useless and nasty. The others were very nice and helpful. You can see the Trevi from the VERY tiny rooftop bar only from 2 tables which are wedged in the corner!! It was comical. The room was ok but the bathroom was EXTREMELY narrow that you cannot even turn around. Don't waste your money.

Disgusting. Literally the most disgusting hotel ever. You can tell that they don't clean the carpets, comforters, towels, and silverware. I had to ask them three times to bring new blankets because the ones we had have stains on them. You would think 1200 for three days the hotel would be cleaner. Not to mention they gave me a room right next to their bar so all you can hear all night long is glasses clinking. The elevator randomly shakes like it’s broken. The only good thing is it’s close to the trevi fountain but you cant even see it from your room. Not worth the filth.

While at your hotel, I experienced the following issues/inconveniences:
*Breakfast was served in our room during our stay and not on the roof terrace.
*The air conditioning was inoperable for the entire first night of our stay.
*There were several bugs (dead and alive) in the room - including the bed.
*The bathroom smelled like raw sewage.
*Our room door stuck and was repeatedly difficult to open.

When I went to the front desk to relocate to a different room, the only accommodation available was for two people. I needed accommodations for 3 people so your efforts (while appreciated) were fruitless.

As a result of the above, I am requesting to be charged for only 1 night. I feel this is a reasonable request. Your hotel is not inexpensive and did not come close to meeting our expectations. If it cannot be honored, then I will be forced to take additional measures.