InterContinental, an IHG Hotel

Good hotel with good location. The staff is terrible. The person who checked us put us on cash only without asking us if we would like to put deposit so we can charge services to the rooms. We found out when we went down to the pool without the wallet and tried paying. Embarrassing.
Asked for room service, came after 40 mins. The server forgot to bring lime with order. Reminded him only to never come back.
At breakfast the staff openly eats and drinks at this stations. They also give you printouts of QR code to TripAdvisor saying if happy kinky rate me on the site.

Disappointing week in a disappointing hotel. From the moment we landed in Oman, the intercontinental hotel was not helpful. When we asked for a taxi, they wouldn’t help us and we had to arrange ourselves. When we asked if we had a sea view, we were told “we had a partial sea view” which was actually a car park and a loud generator which rattled on all through the night. The generator was so loud we had to keep the balcony doors closed all the time. However, one night, even with the doors closed we were kept awake until 3am with loud bangs and clatters from hotel staff loading up vans with furniture after an event at the hotel. When we asked about booking the onsite restaurants, we were told they were all closed apart from the main one. Multiple times when we went to the main restaurant we were told it was too busy and we had to wait and come back later. When we did get into the restaurant, we often had to wait long times for food to be replaced or we given paper cups because they’d run out of glasses! When we tried to get the WiFi at the pool, there was none. When we tried to use the creams in the room, they’d run out. The staff were lovely and the food was nice but altogether, we didn’t feel looked after and definitely don’t feel this is a 5* hotel.