Arche Hotel Krakowska

Hotel Arche failed to impress, not to mention live up to its claim of 4 stars. In all fairness to it, it offers full breakfast, spacious lobby & a nicely equipped gym, and it is located within minutes from the airport. However, the bed in the room is a joke. I'm guessing the designer aimed for a minimalistic or spartan look & feel, but the outcome is a short, narrow, all too firm upgrade of a garden roll-away bed. The pillow - one per bed - is uncomfortable as if made of old rags.

But having spent one night at this hotel, I quickly realized that its clientele is not concerned with the quality of the beds. This seems to be a party hotel where resting & sleeping is only optional. In my first room, I could hear & feel every beat of a loud party that was taking place four floors below. When the happy birthday song at midnight indicated to me that the party was only starting, I asked the reception for a quieter room. I was moved to the top floor, where I could no longer hear the birthday party from the lobby. Instead, I good hear what seemed to be a college kids party just two doors down from my room.

Thanks Arche Hotel, but no thanks!

The hotel to avoid when you come for business. I made a reservation for a single room for 2 nights and they gave me one room with: smelly bathroom, dirty carpet, small bed (couldn’t fit in) no internet and no a broken phone. I complained the day after and the staff didn’t look worry and haven’t try to change my room or to suggest something better. Highly disappointed

The location of this hotel is fine for me, and the room quality barely in line my expectations(For Asia ladys is fit). However, the front desk service is extremely poor and unprofessional. Due to our company's contract with this hotel, we stay here almost every two months. Yet, every time we arrive at the front desk, they cannot find our booking records and claim there are no available rooms, I need to pay more to get other types room, or even more frustratingly, deny my reservation and told me they can not provide the rate which the same as my booking. This inconsistency and lack of professionalism greatly tarnish what could otherwise be a pleasant stay.