Regent Warsaw Hotel in Warsaw

I chose this hotel because it looked very good, even though it is far from the city center. Ideally, it would be better to stay in the center. My first impression was positive. The staff stored my luggage in the morning and my room was ready earlier than expected.
Unfortunately, the rest of my stay did not meet the standard of a 5 star hotel. The spa experience was particularly disappointing. There was no availability for a massage, and the staff member I spoke with was unhelpful and even a bit ironic. When I asked for a bathrobe for the sauna, I was told to use the towel from my room, which felt completely inappropriate for a hotel of this category. Moreover, the sauna itself had no towels available at all, which I found surprising, as I have stayed in other hotels with saunas that were not even 5 star, and this is usually standard. I eventually received a bathrobe only after asking at reception. The spa facilities were very limited, the sauna was very small, and apart from the pool nothing else was functioning. Overall, the facilities felt poor for a 5 star hotel and, in my opinion, the property does not resemble a true 5 star experience. It is a large hotel, but it clearly needs better maintenance and attention.
I also tried the breakfast (110 PLN), which I found very limited and not worth the price. I didn’t manage to enjoy any proper meal at the hotel, so I ended up going to the city center to eat.
On the positive side, the bar area was spacious and pleasant, although the prices were quite high. The gym was also surprisingly large for a hotel gym, even if I didn’t use it.
Overall, my stay was okay, but I wouldn’t choose this hotel again. My expectations were higher, and the hotel did not deliver the level of service, facilities, or quality that a 5 star property should offer.

The hotel requires a complete renovation - lots of room interior elements needs replacement and also during my stay there was a problem with sewers (pump bursted out I was told). Therefore I had to change my room (but the reception staff was kind and helpful to arrange).
Overall reception service excellent but the hotel itself not so great - plus breakfast is too pricy - 100 PLN per day.

Most electrical sockets out of order. Staff not very friendly. Not fulfilling people’s expectations of the brand.