Mamaison Le Regina Boutique Hotel in Warsaw

Extremely disappointed with my stay at Mamaison Hotel le Regina . This so-called "5-star" hotel barely reaches a 3-star level while maintaining premium prices.

Problems started even before check-in - the hotel doesn't have its own parking, which creates significant inconvenience for guests with cars.

Then we were given a terrible room on the 3rd floor with a noisy ventilation system and dirty floor tiles. After complaining, we were moved, but the second room was as dark as a basement.

The room condition left much to be desired:
- Old, gloomy furniture that doesn't match the photos on the website
- Dirty tiles in the bathroom
- Gray, hard towels that looked like they had been used to clean the floor
- Worn-out, threadbare bathrobes
- Non-functioning scales in the room
- Uncomfortable bed and terrible pillows

The cherry on top was being woken up at 8:30 AM by a maid knocking to clean. This is absolutely unacceptable for a hotel of this claimed level.

We were forced to leave the hotel a day earlier than planned. Despite all the inconveniences, the reception only agreed to refund half the cost of the unused day.

I absolutely do not recommend this hotel. It's not worth the money and completely fails to meet the standards of a 5-star establishment. The lack of parking, poor quality of rooms and service - all of this makes staying here extremely unpleasant. I hope that the relevant authorities will inspect this hotel and adjust its category to match the actual level of service provided.