Hallo Patong Hotel

Disappointing Stay – Avoid This Hotel

I recently had the misfortune of staying at Hallo Patong, and I must say it was a thoroughly disappointing experience. From the moment I arrived, it was clear that this hotel was far from the advertised standard.

Check-In Process: The staff seemed disorganized and uninterested in providing a welcoming experience.

Room Condition: The room was in a terrible state. The furniture was outdated and in poor condition, with visible stains on the curtains, bedsheet and towels. The bathroom was equally disappointing, with mold in the shower and a persistent bad smell. The overall cleanliness was severely lacking.

Service: The service was abysmal. The staff was rude and unhelpful whenever I asked for assistance. The person at reception said you have many complaints and my hotel is no 5star, the truth is this hotel does not even deserve a star. And yeah, she hung up on me. Kudos to customer experience.
The air conditioning not cooling, the service man came while we are in the room and took 45 mins to clean the Aircon and left a huge mess. The room service did a pathetic job in cleaning afterwards.

Overall Experience: This was by far one of the worst hotel experiences I have ever had. The lack of cleanliness, poor service, and general disrepair made my stay extremely unpleasant. I would strongly advise anyone considering this hotel to look elsewhere. There are plenty of better options available in the area.

If you value your comfort and sanity, do yourself a favor and avoid [Hallo Patong]. This place is not worth your time or money.

Disappointing Stay – Avoid This Hotel

I recently had the misfortune of staying at Hallo Patong, and I must say it was a thoroughly disappointing experience. From the moment I arrived, it was clear that this hotel was far from the advertised standard.

Check-In Process: The staff seemed disorganized and uninterested in providing a welcoming experience.

Room Condition: The room was in a terrible state. The furniture was outdated and in poor condition, with visible stains on the curtains, bedsheet and towels. The bathroom was equally disappointing, with mold in the shower and a persistent bad smell. The overall cleanliness was severely lacking.

Service: The service was abysmal. The staff was rude and unhelpful whenever I asked for assistance. The persom at reception said you have many complaints and my hotel is no 5star, the truth is this hotel does not even deserve a star. And yeah, she hung up on me. Kudos to customer experience.
The air conditioning not cooling, the service man came while we are in the room and took 45 mins to clean the Aircon and left a huge mess. The room service did a pathetic job in cleaning afterwards.

Overall Experience: This was by far one of the worst hotel experiences I have ever had. The lack of cleanliness, poor service, and general disrepair made my stay extremely unpleasant. I would strongly advise anyone considering this hotel to look elsewhere. There are plenty of better options available in the area.

If you value your comfort and sanity, do yourself a favor and avoid [Hallo Patong]. This place is not worth your time or money.

I had a very bad experience about your taxi booking.

We late for 15 mins to on board the taxi.

The driver was rude and he always says late late...

Even though he didn't allow to properly close our back-pack zip after keep inside the car.

(I agree we are late, Ideally you may charge additional waiting time fees or cancel the booking if any.
But, Are you supporting the driver. When the passanger late, the driver can rude & disrespect the passenger ?)

EDIT - This hotel response makes no sense, just follow the rules ?? What does that mean, the room was dirty upon check in. It's supposed to be CLEAN when you first check in. Maybe accept Responsibility instead of trying to think of a cheeky reply...

Like many hotels in Thailand, it's never like the pictures.  Maybe when it opened many years ago but they don't update.  It's run down the pool area does not look like the photos, they have no rooftop bar it's just a wall now.  When we went into the room we noticed a half empty water bottle in the fridge and a half used shampoo bottle in the shower.  Makes you question if they actually clean the rooms or not.  The aircon barely worked and it's seen better days, pieces of it are missing,  so sleeping was uncomfortable when you're sweating all night.  The bed is rock hard. Holes in the wall where electrical sockets should be, I filled with tissue as I was nervous anything could crawl out, we also heard what I can only assume was a rat in the celling, scratching and squeaking. We had to bang on the celling to get it to move on. We stayed as back packers so the standards are expected for us.  But do not come here with your kids or if you are only on a holiday because this is hostel standard. Also it's abit of a walk from everything, you can get closer

I will not recommend it for Couple. Although If you are solo traveler then it's good for you.

Pros - Clean, Good Breakfast, Near to famous locations, Staff is Profesional.

Cons -
very Small room,
Ac not working properly,
No lift if you get high floor,
Not good for couple as room is too small and you cannot enjoy your holiday.
Overall ambience inside is negative.

I will recommend it for Solo travelers.

Unfortunately even though our stay was fine I cannot rate any higher, as we pre-paid online for an airport pick up which never turned up. This was stressful after a long flight and went out of pocket to make our own way there. We explained and asked for a refund via Airbnb that we booked on, which I got a blunt response ‘allow 7-14 days for refund’. I never received the money and have been ignored ever since. 👎🏻