Grand Hotel Gulsoy

The Grand Hotel Golsoy.

The hotel Gulsoy isn’t as grand as it once was there are so many pros and cons. I would honestly say that if the price was a little less and I was paying for 3 star I’d be happy.
Let’s start with the positives.

Pros:

Location is great right near old city and trading area, good for business and tourism. Easy access to busses and metro.

Most of staff at hotel are lovely with the most notable being the reception desk and room cleaners are lovely. Polite caring and efficient.

The rooms although aging are well appointed and very clean. Our room had all all we needed for a 7 day stay. Safe that works, small refrigerator, two bottles of water daily.

Cons:

Double check your booking as when we were checked into our room it was clearly not the one order. Issue was swiftly felt with but there is that minute of shock.

Our biggest complaint is that the noise from our neighbours was awful they seemed to treat their room like bar. Talking loudly, laughing and shouting until the early hours of the morning. We complained but the initial complaint seemed to be ignored until I had to angrily call later. Ufortunately they were either very very loud or the walls far too thin. (I have a few more nights left and am concerned for the rest)!

Also rooms with a no smoking policy should be NO SMOKING. In the morning it was clear that the neighbours had been smoking as well our room smelled and the hallway.

Breakfast although well stocked it appears that presentation is key above substance, I’ve never seen a breakfast with so many various bread products. Unfortunately only a mass cooked omelet is available. When I politely asked for an over easy egg a young girl shouted at me that only omelette allowed!! The coffee was appalling especially for a 4 star hotel, only very cheap 3 in one powdered. And oddly your asked to pay and extra 80TL for poorly squeezed orange juice.

If you opt for an upgrade room with an old view ask to be roomed a little higher as the noise from the street is loud and when the window opened cigarette smoke comes into the room.

I would have given I higher score although not being able to sleep was a big negative. Sound proofing needed or better control of guests!