Sera Lake Resort Hotel Spa & Aparts

The hotel is fairly nice. Stuff are so friendly and helpful. Specially Tariq and Wesam I really appreciate their assistance during our stay. Rooms need to be enhanced. Location was nice but it’s difficult to get into it.

Beautiful place
At the top of a mountain overseeing the lake.
Available restaurants nearby.
The bad side is the management.
If you are lucky you won't need to meet the management, then you will enjoy, if you have a bad luck like mine, then you will hate the whole country.
They will give you all the promises you wish to hear but will do none.
Bad experience all in all.

Such a bad hotel! I don’t want to even rate this hotel from how bad it is! We had booked a month prior to coming and requested our rooms to be on a higher floor with the sera lake view. We ended up being given rooms on the -1 floor and facing a kids play area and carstop! They have given our rooms that weve booked long time ago and i mean weeks ago to guests who have booked only a few days before arriving! At the reception the manager refused to help us and all the staff were sitting inside the room having conversations and LEAVING the reception desk empty. If this isn’t rude i honestly don’t know what is AND let alone the fact that they left the reception unattended. We stayed helpless for a long time and they didn’t even bother to try to make it up for us for ANYTHING. If you just want to book a hotel for the sera lake view then i recommend booking by the sea (Ramada plaza hotel is one example to book at) and just head to visit the lake because the rooms in seralake hotel are 2 star quality. Why pay this much for such hotel when you can pay it at a 5 star hotel by the sea with all landmarks around you? Trust me when i say this hotel is not worth it.. the staff are rude, helpless, useless, not family oriented and don’t care about anything but taking your money ! Be careful!!!