The Starling Atlanta Midtown, Curio Collection by Hilton

Adding to my previous review, the rooms are not as nice as you think. I stayed in 2622 and as soon as you walk in there is water damage ALL over the wall to the left. The desk under the TV also was peeling HORRIBLY. There is no streaming service on the TV. Just basic cable channels and the Home Screen is pretty outdated. Kind of ridiculous for the price you pay and the “standard” of what they think this hotel is. Showers do not have an actual door so water gets ALL over the floor and they have some kind of pipe issues because all I could heard in addition to other people’s noise was pipes banging? That’s the best way I can describe it.

The actual rooms are okay and the lobby/bar area are really nice. HOWEVER, this was a horrible stay. I had to call the front desk TWICE about one unit playing music so loud the wall was shaking and another unit with all unsupervised underage kids slamming the doors, running up and down the hall and DRINKING, BOTH nights we stayed. Valet parking is a MESS. They charged us $75/night when it should have been I believe $60 or $65 per the sign outside. NO ONE provided me with an answer as to why I was charged for an oversized vehicle rate when we have a ALTIMA. They are VERY unorganized. You’ll be waiting on your car over 20 minutes. We then went out one night and our entire key fob fell apart. I can only image it’s from them just tossing people’s keys to each other and just being reckless. We also get back home and realize they also messed up our car rims. Do better, especially at the rate you charge people for valet. They also have ridiculous prices at the bar on top of added gratuity. We got 3 regular drinks the first night and it’s was $70. Absolutely ridiculous. You can definitely find better places to stay in the area versus this one.

My first room had a hole in the wall, and two lights and the phone didn't work. They were supposed to fix the room while I was out for the day. When I returned that evening, the concierge knew nothing about it. He read notes on my account and said that somehow this was missed. He told me to pack my things and they would move me to another room.

Room number two had two missing light bulbs (desk lighting) and two other lamps did not work. When I told them at check out, they said, "oh, sorry."

I also tried to make an appointment at Bliss twice. The first time, no one answered and the phone never went to voice mail. The second time the call immediately went to voice mail (both tries we're during posted open hours) but no one returned my message.

I was traveling for work and was hoping for a high end, relaxing stay. I left frustrated.