Crowne Plaza - Midtown, an IHG Hotel

Slept in sweat because the AC would. It come on. Called the front desk multiple times and they hung up on me. They were very rude!

I’ve stayed at Motel 6 and Best Western, and they’re 10 times better for half the price. First, let me say the interior is pretty nice and very clean. However, the room is missing some major amenities—there’s no microwave or mini fridge. I understand those require maintenance over time, but for a hotel this expensive, that shouldn’t be an issue. Additionally, they only offer valet parking, but if you prefer to self-park, there’s a garage connected to the hotel for $36 a night. I believe this hotel is too 'high-end' for me, and I won’t be staying at any more Crowne Plaza locations.

Heater does not work, I froze for 3 nights. I had nothing but problems in this hotel. First they take 45min to check in 2 guests in front of me, then when I first came to the room i noticed it was at 60F I tried to push it up on the thermostat and it was not even lighting up. I complained and they sent a technician who then said i could not be fixed and show request another room. I called the office and they left me on hold for 1hr until I got tired and walked to the office instead. That's when they gave me another room which also was as cold but this one was pushing cold air in, I was either unlucky or every room had this problem. I had to sleep with a jacket to get by since I was tired. Next day it was warmer outdoors so it wasn't so bad and Ignored it but then I found another problem, the shower head was broken and when I opened the water would splash in every direction getting the whole bathroom wet. For those who need it, be aware there's no fridge or microwave in the room, the only microwave is a communal one next to office at front. The ice machine did not work either, room service also never came to clean the room or change the garbage. This is by far the worse hotel I've stayed at in my life.