Grifid Arabella Hotel - Ultra All inclusive & Aquapark

The hotel is big and outdated, the swimming pool is big and nice but we didn’t use it as it was still cold. The indoor pool was nice and clean. Our room seemed to have been renovated, but our floor’s surface was bumpy and was uncomfortable to walk barefoot, there was a carpet but I suppose that with the bumps can’t be properly cleaned. The beds were very comfortable and clean, the cleaner did a good job and the view from the room was great as we were at the top floor. The minibar had 2 beers, 1 fanta, 1 pepsi and 1 bottle of water.
Check in was fast and easy but we were not informed about the service and what was included in the “ultra all inclusive “.
The food was quite ok, specially the crepes that they had just the first mornings of our stay, the salad variety was big, the meat a little overcooked, but we always found an option.
When we realised that they had some specialty restaurants we went in to one as it was empty but the lady at the reception said thawed had to book and that the service is from 10 AM to 6:00 PM, next day we left early so the 3. we waited until 10:00 before leaving for out tour. They asked us to wait until 10:30, we said that we couldn’t wait longer as we have been waiting already. The front desk lady said all the restaurants are fully booked, and we asked her how can that be that we got no information at check in about it… and then she said, ok, I can offer the Bulgarian restaurant, we are not big fans so we said no thanks, we want to reserve the Italian and the Asian restaurant. She said that it wasn’t possible… after telling her that they should give every guest the information and chance, she suddenly found space in both restaurants…… we don’t understand why do they do that? The restaurants were not full at all!!!!. The Italian’s restaurant staff were very kind and the food was not top but it was nice and a very welcomed change to the buffet. The Asian restaurant was the same the fried ice cream, the miso soup and the duck were very good, and again there were plenty of available spaces. (Do not forget to tip)
The location might be loud during the summertime, but the beach near the hotel is beautiful.

It is a nice place, the staff is great, but I rated 3* because you can feel the management's cut down of costs strategy in the services provided. The food and beverages were cheap, not so great, so even if our stay was all inclusive, we had to go out for drinks. On the beach you don't get any free drinks and the hotel bar closes at 11 PM. There is a bar somewhere in the basement that is open until later, but it is a horrible unfriendly place... Anyway, thanks to the efforts of a wonderful staff, we had a good time here.