Classik Hotel Alexander Plaza in Berlin

Service simply doesn’t care
Did not make the extra bed, although it was booked in advanced and I specifically asked for it in my booking instructions.

Had to go to the reception, which was unmanned with no way of contacting the host. Had to go looking for them in their back office


Charged for an umbrella, which is crazy in the the first place, then charged for it even though it was returned

Will not return

Terribly hot rooms, ac doesn’t work if it’s super hot outside. We loved the location but the room and hotel was just ok. I would give it a 5 out of 10

Really didn't have a great experience here. The location and finding the place was fine, it's a nice place to be. Check-in was extremely difficult as my partner was already checked in and had left me a room key in the morning but when I arrived in the evening a different staff never wouldn't let me in - even with same surname, same room number and his permission left earlier in the day. Even before this she was unpleasant and not really professional. So I wasted my first night in Berlin waiting for him to come back to allow me entry. The room itself was small but ok. The shower leaked so we needed a new towel every day to deal with the bathroom floor. The bed was nice. The coffee machine in the room was a nice touch. When it was time to check out, the elevator had lost power but there was no signage or warning or anything. Staff were nice enough about helping us down five flights of stairs with our luggage but it would have been nice not to waste time trying to figure out that solution - why collect all our contact details if you're not going to contact us over something like that? So it wasn't terrible but I wouldn't stay there again.