DORMERO Hotel Berlin Ku’damm in Berlin

I would have given 0 stars if possible. My husband had to go find somebody to check in after waiting 10 minutes. She announces that there are 55 refugees staying there. This reservation was part of a package with Railbookers - won't work with them ever again either for additional reasons. At first we were willing to give it a try, at least for one night. Getting out of the one working elevator, the red catpet was black with dirt, lights were out in the hallway, kid's drawings on the wall, black banana peel on the floor, endless list of problems. We got to our rooms and turned back around. Wanted to make sure we wouldn't be charged. They wouldn't give us written verification so I told her to give us back the papers we had signed. Horrible!!!!!

Don't book their the trow you out on the street, i bookt for 3 days en the day that we arrived after 7 our drive they told u that they send a message that morning that they don't have a room for you !!! You stand than their and no hotel !!! Redicules

We visited Berlin for our first time. The hotel is located near to shops, restaurants and a train station making it a great location. The room was dirty, no daily room service with poor facilities on site. The reception desk only works part time. The condition of the room was also poor with peeling paint and smelly beds.

Stayed here 2 nights in June and cannot recommend this place to anyone. Reception has very limited opening hours, no chance to check in before 3pm. Room was spacy and on 3rd floor overlooking the street. Many problems. Room was dirty, cleaning poor. No shampoo was replenished in the shower, curtains partly torn down, wifi was weak, aircon poor, mini fridge was full of ice in the upper part, TV was not working, safe was not working... the list goes on and on. Management is poor, even the reception carpet was full of dirt. Breakfast was below average, poor ingredients, bananas all brown, poor bread rolls. Lady at reception said she would try to fix some of the issues but nothing happened. We got a small compensation (one free breakfast) but it didn't fix the problems of this hotel. Location is good, quiet street, building is old and needs renovation.

We were told there would be someone available until 3am but hotel staff abandoned the hotel in the afternoon and were not contactable. We walked throughout the darkened hotel and called out and no one was available. Other people trying to checkout but just having to drop their key card and leave. Entry card not working despite twice having it attended, WIFI not working, TV not working, unable to use spa facilities if we wanted as no staff around to give us access. Tried calling a phone number left on front desk but no answer. Left a note at reception for someone to call us urgently but this didn’t happen. We ended up contacting *********** who managed to contact a supervisor who admitted staff had abandoned the hotel (not sure why) and that they would offer us a refund. We accepted and left but didn’t end up getting a full refund. As we were leaving before 9pm there was a very flustered looking young man at the reception desk talking on his phone. He did not engage with us despite my husband trying to talk to him (he walked out the back). Not a great location for tourists. The hotel has now contacted us and told us they will charge our credit card again because we left a bad (honest) review. They are not meant to even have kept our cc details from December 2022 so be careful if dealing with this hotel.