Schlosshotel Berlin By Patrick Hellmann in Berlin

Rooms and prices
Description
Hotel opened in 1912, renovated in 2008. In this hotel 53 rooms, 3 floors.
Policies and conditions
- Pets are allowed. Charges may be applicable.
- WiFi is available in the hotel rooms and is free of charge.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 7 years old stay for € 45 per person per night when using an existing bed.
Children from 8 years old to 14 years old stay for € 80 per person per night when using an existing bed.
People 12 years old and over stay for € 75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Free private parking is possible on site (reservation is not needed).
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Terrace
- Outdoor furniture
- Upper floors accessible by elevator
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Slippers
- Safe (in room)
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Poolside bar
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- German
- Russian
- English
- French
- Multi-language staff
- Japanese
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Hiking
- Picnic area
- Sun Deck
- Offsite parking reservations required
- Free parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Pets allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Additional measures against COVID-19
The nearest beach is located on the distance of 1060 m. It takes 16 minutes To the beach!
Street view
Video: Der Graf im Schlosshotel Berlin by Patrick Hellmann
Map
Reviews
Two days before, they emailed saying the lounge, bar, and restaurant would be closed for an event with a DJ from 2 p.m. to midnight. When we asked why no one informed us earlier, they just said, “We don’t know why the email wasn’t sent earlier.”
No real apology, no effort to make it right — and we had to cancel and couldn’t find anywhere else last minute. Extremely disappointing and unprofessional.
A shining highlight of our experience was the incredible care we received from Levon, a concierge member who deserves more than just a mention. Levon went above and beyond in every possible way his kindness, warmth, and quiet professionalism made us feel so cared for and genuinely welcome. It’s rare to meet someone who makes such a lasting impression, but Levon is truly unforgettable. He made our stay feel deeply personal, like we were guests in a dear friend’s home.
Our room was pure luxury elegant yet cozy, with tasteful touches throughout, the softest bed, and breathtaking floor-to-ceiling windows that opened up to the most stunning views of Berlin’s skyline. The spa was a serene sanctuary, and every moment there felt like a gift.
If you’re searching for a place that blends elegance, comfort, and heartfelt service, this is it. The hotel, and especially Levon, have set a whole new gold standard. We’re already counting down the days until we return.
The location is incredibly beautiful, and the rooms are clean and nice.
Half of the staff we interacted with were super friendly and kind, while the other half were the opposite.
For two whole days, there was no hot water in the tap until the evening.
At night, the hotel lost power for about an hour. While this might not have been the hotel’s fault, it was still unpleasant.
There were no basic toiletries like toothpaste and other essentials that are usually provided in hotels.
The room didn’t have a coffee machine or a kettle to make tea, which was inconvenient.
Additionally, breakfast is not included with a standard room when booking through Booking.com, which is a bit surprising for a hotel of this level.
On the positive side, the hotel is very pet-friendly: we found bowls and a blanket for our dog waiting in the room.
Overall, my impressions of the hotel are mixed.
We had been looking forward to a relaxing stay where we could enjoy good food and the hotel’s facilities after a busy December. Unfortunately, we were disappointed with the level of service.
The hotel itself is beautiful and full of charm, but sadly, that charm fades when the service does not meet expectations.
Already during our first visit to the champagne lounge, we noticed that no one asked if we wanted something to drink—we had to seek out a waiter ourselves. However, we didn’t take this too seriously at first.
After a late lunch, we decided to use the spa area. While the experience was fine, there were no towels available, which was disappointing.
The biggest letdown came during dinner. We were presented with the same menu we had received at lunch, with the addition of three orally presented dishes. We initially thought it was a mistake, as we had seen the restaurant’s menu online in advance and had expected to be served that.
As our waiter seemed new to the job, we went to the reception to clarify the situation. The response was curt: “I have nothing to do with the kitchen.” However, the receptionist later escorted us to a more experienced waiter who confirmed that the regular menu was not available. We were very disappointed by this lack of communication.
Sunday morning breakfast was hectic, but the buffet was fine.
Later in the day, around 5:00 PM, I ordered a bottle of wine to take with me to dinner. Shortly after, the waiter informed me that the champagne lounge would be closing early that evening. I was allowed to stay but was told no new guests would be admitted. I offered to move to the lobby, where it was a bit warmer.
About 30 minutes later, the waiter returned to inform me that all service would cease due to staff illness. This meant no more food or drinks would be served. At the same time, we discovered that the hotel bar, which we had assumed was in the lobby, was located in a separate room that had been closed since our arrival.
The evening ended with us ordering pizza and beer for delivery, as we didn’t want to leave the hotel. We asked the reception for a new bottle of wine, but they were unable to assist us.
Later, we encountered six Swedish guests who had received confirmation of a restaurant reservation at 3:00 PM the same day, only to arrive and find closed doors with no phone call or information provided.
On Monday morning—the day of our check-out—breakfast was excellent, and the waiter even remembered our room number. This experience stood in stark contrast to the rest of the stay and demonstrated what the service level at the hotel should have been.
Unfortunately, at check-out, we were met by a very unwelcoming receptionist. When I mentioned that it was unfortunate the restaurant had been closed, her only response was: “Yes, that’s unfortunate.” There was no apology or attempt to address our disappointment. When we said goodbye, we received no response—she was more focused on her hair than on ensuring a pleasant end to our stay.
As someone with many years of experience in the hotel and gastronomy industry, both in Denmark and Germany, I must conclude that this hotel only delivers service at a 2-star level.
Had we been informed about the changes along the way and offered alternatives, it would have made a significant difference. Some staff members were truly sweet and accommodating, but the hotel needs to take much greater responsibility for ensuring a cohesive experience for their guests.
Frequently asked questions about Schlosshotel Berlin By Patrick Hellmann
How much does it cost to stay at Schlosshotel Berlin By Patrick Hellmann?
The cost of living in Schlosshotel Berlin By Patrick Hellmann depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Schlosshotel Berlin By Patrick Hellmann to the nearest beach?
It takes 16 minutes to reach to the nearest beach.
Which sights are located near Schlosshotel Berlin By Patrick Hellmann?
The nearest sights are: Berggruen Museum (5 km), Charlottenburg Palace (5 km) and Kaiser Wilhelm Memorial Church (5 km)
Is there a pool in Schlosshotel Berlin By Patrick Hellmann?
Yes, there are Heated pool, Pool cover
What are the check-in and check-out times at Schlosshotel Berlin By Patrick Hellmann?
Check-in at Schlosshotel Berlin By Patrick Hellmann is possible from 15:00, check-out is until 12:00.

















































































































