Blue Sea Montevista Hawai Mini-hotel

We stayed here for 4 nights, first look this is a lovely hotel. The website makes it look better than it is! We weren't told there are 2 hotels, we were in the 2nd one. We were bombared with information when checking in, it would of been helpful to have a leaflet or sign in the room to tell you when dinner was etc. The food is nice, lots of variety but not much for a person with a milk allergy. The staff are mostly friendly however you can complain or report what ever you like but it doesn't get sorted!! We told them on the first night our door doesn't lock, we were told someone will sort it the next day, We reported it again and security came to look, he said someone will come and look and fix in the morning, noone ever fixed it. And then we found a bed bug, we discretely told reception who said don't worry, it's proberly from outside, and our sheets were changed! Again wouldn't move us rooms and nothing done about it.
The pool is small, there's not many sunbeds and everyone smokes everywhere. The balcony isn't clean, but ok to sit outside, although the view is not great. The entertainment is ok but not on every night and theres not much else to do.
The pool is open 9:30am - 7pm and after 11pm you cannot get anything to drink! Unless you use a vending machine. I wouldn't stay here again. Also you can here your neighbours all day and night.
We have been in better bed and breakfast!

This was our first time abroad together as a couple and married.
We saved for an holiday, we didn't expect luxury but for three stars you expect less of the problems that we had.
Firstly the photos of the hotel look like they've been enhanced to make it appear better.
Secondly as a married couple, you expect a double room to have a double bed not two singles put together, but we put this aside.
The internal lock on our door didn't lock, we reported it twice, security had a look at it and said it would be fixed next day by maintenance, it wasn't, we leave tomorrow and it's still the same.
Yes it's an holiday location with lots of young people but you don't expect the joining room to contain at least 4/5 young males playing loud music until 1am and banging around like they were trashing the room, We mentioned it to reception who said if it was trashed the cleaners would say so, the next night the same, went and reported again and security visited, this time it quietened down.
For a three star room I would expect a mini fridge so we can keep drinks cold, a kettle and selection of tea, coffee, sugar and milk sachets, these are the basics we get in standard bed and breakfast guest houses in the UK.
Entertainment is rubbish, they have Wednesday and Sunday off for rest days, is there no other entertainers? A variety is better also too, not just some middle aged bloke playing Spanish music, what about comedians, magicians, hynotists etc.
Lastly and the worse thing, there was a bed bug, and it bit my wife, but apparently reception think we've brought it in with us, she would get the cleaners to check but we heard nothing.
According to the Web, if you suspect bed bugs, the hotel are to change your room and onto a different floor whilst exterminator teams cleanse the whole area as a precaution.
So whilst this hotel is close to the beach, a variety of shops and does a decent buffet, customer care and the ability to relax is really bad.
We would come back to Lloret de Mar but we have looked at other hotels in the area that are not part of the bluesea group.
If you don't want issues for your money go elsewhere, if your not bothered about value for your money then consider here.

Awful stay if I could give it no stars I would. From start to end everything went wrong. When entering our room there was an extremely strong smell of bleach we had to keep the door open through the day to try and ease the smell, you’d think that would at least mean the room was clean but once again was completely dirty upon first appearances there was hairs in the sink, bath and on the bed, the sheets weren’t clean and towels we was being given covered in dirty marks. We spoke to reception but they didn’t seem very bothered. We had a light that was broken and a plug socket that was cracked and unsafe to use reception fixed the room light but everything else was ignored and left as it was. We though this may have been our only issue but went to go have food with one of the people in our group who has got celiac we emailed the hotel before hand to check they cater for this, they replied and said they do but turns out that all that was offered was chicken and chips no other food at all, the chicken was undercooked and we both was up through the night with sever food poisoning. We chose to no longer eat and the hotel for the duration of our stay as allergies were not labelled in food and gluten free food was not catered for so we felt it was unsafe to eat there. Through the night there was a large group of teenagers kicking our door in through till 2am every morning each night of our stay when this was raised to security they said they would sort it but an hour later no change this resulted in our door being broken due to the force of the kicks. What was meant to be a relaxing short break turnt into a holiday of nightmares I would avoid this hotel at all costs!!