Melia Palma Marina

AVOID AT ALL COSTS!!!!! BEWARE!!!!! BED BUGS!!! ROOMS ARE NOT CLEAN AND THE HOTEL MANAGER AND STAFF REFUSE TO TAKE RESPONSIBILITY .... TERRIBLE SERVICE!!!!

We had the WORST hotel experience in our lives at this hotel. I have NEVER written a review before, but in this case, I absolutely need to warn other guests of this disgusting and upsetting experience. We checked in during the evening before our early morning flight, which we had to leave the hotel for at 3:45am. We did not have high expectations for the hotel to be luxury or anything, we just needed a place to rest our heads of a few hours during our layover in Palma. My only criteria was clean and decent, so we booked a 4 star hotel with a reputable brand thinking that's what we would get. Unfortunately, the experience was exactly the opposite of that and caused headaches and exposure to bed bugs that we never imagined could be such a nightmare. First of all, after the inconvenient parking situation at the hotel (read other reviews on that), we walked 15 minutes with all our bags late at night from a public garage to get to the hotel tired and ready to sleep. VERY inconvenient location and not even in the beautiful part of Palma. As soon as we checked into the room, you could tell it was not well cleaned. As I do in all hotels, I pulled back the sheets to make sure all looked clean, only to find multiple hairs in the bed on the sheets and pillow case. The shower and sink also had hairs in it. I called the lobby to inform them, and as I was calling, my husband checked under the mattress cover to discover BED BUGS / BED BUG POOP ALL OVER THE MATTRESS. Horrified and disgusted we went to the lobby desk to ask for help and reassurance. It seemed like they have dealt with this before in the way they "hush hush" spoke to us, quickly trying to silence us and quietly appease us with "drink vouchers" and an offer to switch us to a new room. The hotel attendant had no sincerity to her apology, and when I asked for an explanation of their cleanliness protocols before we agreed to take the chance on another room, she gave me attitude and refused to answer, rolling her eyes at me, even though this was surely a reasonable request. I wanted to leave the hotel, but we could not find anything else available and in our price range and it was 11pm and we had a 3:45am flight. So, we reluctantly were forced to agree to take the new room they offered us. After inspecting the new room, we noticed the bed had no signs of bugs but fine there were also hairs in that room in the sinks and showers. I HAVE PHOTO EVIDENCE OF ALL OF THIS - see attached. The room they took us to also had two twin beds not the king bed we booked & paid for. We went back to the lobby to ask if there was anything more they can do to compensate us for the inconvenience and this terrible situation, especially given this was eating into our already short sleep as we had 4 hours to sleep before our early flight. The answer was NO. The hotel manager emailed the next day refusing to take responsibility, or admit the truth and falsely claimed the bed bugs were just "balled fabric from friction on the mattress" -- HAHA!! Are you SERIOUS!!!! They finally sent us only a 10% refund. Not only do they not clean rooms, they lie and do not offer any fair compensation.

If they had been understanding and apologetic, and provided adequate compensation for this, I would not be so upset (although still disgusted by this dirty place).

I will NEVER stay at Melia hotels EVER again and I have never ever had an experience at a hotel that has led me to write a review but in this case, I must as I want to warn all other guests.

BEWARE!!!!!!!!!!!