4R Casablanca Playa

The most unpleasant thing was the very late dinner, starting at 8:30 PM. Not everyone can adjust to such a meal schedule. The room was poorly prepared for check-in: the individual cups in the bathroom were packed with a huge clump of black hair. The room was on the second floor, so the smell from the kitchen penetrated directly into the room. When we checked in, the first thing we encountered was a strong fishy smell from the kitchen. The rooms had poor soundproofing, which was especially negative in combination with the fact that the hotel is pet-friendly, as the barking of a dog from the next room prevented us from resting properly. The dinner offered a rather modest selection of dishes, and not everything was tasty. The hotel building looked much more worn and tired than shown in the online photos. The room lacked basic amenities for making tea - an electric kettle and cups. Moreover, there were not even ordinary glass glasses. The dining room staff was not hospitable. There was such an unpleasant incident: we were checking out early in the morning at 7:30 AM, while breakfast at the hotel starts at 8:00 AM. We asked if they could arrange an early breakfast, but they refused, saying that they could only offer a "picnic", that is, give us water, a sandwich, a pear, an apple, and a cookie. However, when we went to the dining room in the morning, it turned out that an early breakfast had indeed been organized for a group of tourists. Seeing that the dining room was already open, we asked if we could at least have something hot to drink, tea/coffee. At the same time, breakfast was fully served. But when we tried to take a croissant, a dining room worker ran up to us and categorically forbade us to take it, saying that we had already received our picnic and were not entitled to it. While we were drinking tea and coffee, the dining room staff did not take their eyes off us and watched us so that we would not "grab" anything from the offered products. The situation is very offensive: not only did they refuse us an early breakfast, although they, as it turned out, still organized it for other tourists, but they also did not let us take a poor croissant, although there were plenty of them on the serving table. Moreover, this breakfast was still included in the cost of our stay, and the "picnic" that they gave us was nowhere near a full breakfast. The room cleaning was extremely questionable: only after we left 2 euros, the maid changed 2 small towels, only once during our entire stay - 7 nights.

DO NOT BOOK HERE, until you like to stay in a room smelling like dead fish and if you like to be woken in the middle of the night because of the HORRIBLE smell!!! to save money you can just sleep in the trash can outside as the service and quality equals the same!!

Mrs Yolanda refused any kind of customer service or help. We kindly asked to just change the room. Apparently there was no other room available other than a suite. So we demanded like a HUMAN BEING to give us this upgrade for free as it is clearly the HOTEL‘s FAULT, as we did not book an stinking hotel room!
4R Casablanca even ALLOWED THEMSELFES TO REQUEST A FEE FOR THE UPGRADE!!!!!!!
We asked to speak to the manager but Mrs Yolanda refused.

They did not even show the bare minimum of comprehension and Mrs Yolanda was REALLY RUDE! Customer is always right does not align with this hotel, you might aswell just go camping!

not only did the smell remind me of garbage but the hotel aswell.

The only nice thing I can say about this property is that it is located seaside. The bed was so hard that it felt like sleeping on concrete. Pillow was also very hard. No coffee maker in the room and the cafe downstairs does not open until 8:00am, so if you are an early riser and want coffee, you are out of luck. Our refrigerator did not work and had to be replaced. The service in the restaurant was average at best despite there only being 3 tables in the restaurant occupied.