The Hoxton, Paris

Racist Alert: Only go here if you're in the mood to be discriminated against by racist staff that will engage in one or both of the following practices and derive pleasure out of it:

1. Tell you that the terrace/outside open area is not open for seating at the moment even when you can see other 'fair skinned' people sitting there.
2. Not come to take your order for at least 30 mins despite repeated follow ups in person.

I made my displeasure known while walking out by looking at and gesturing to the waitress who seated us, and all she could do was smirk.

I couldn't care less about the food or coffee that is served here or the reputation they may have as a hotel. The values and training of the staff is absolutely unacceptable and really goes to show what the management is passing on.

I sincerely hope this is taken seriously and acted upon as I will not be shy to share my experience with everyone I know, which sadly happens to be the exact target audience that such hotels cater to.

I've stayed in several Hoxton hotels, and this one isn't up to the name. The only thing this one has going for it is the location. Overall, it was a disappointing stay.

We arrived pretty late (11:30) and, like other guests, were led on a wild goose chase around all three bars by the staff. They kept sending us to the wrong place with all our luggage in tow while trying to check-in. It could have been a better start, but it was busy.

The check-in staff were lovely. The room was okay - not very clean, and I could see the traces of red wine where a previous guest had been sick down the white tiles walls.

After a long journey, we went to get a drink from the mini bar and were informed we had to get it at reception. I went to reception and was informed I had to get it at the bar. I went to the bar and waited 45 minutes to get served two glasses of champagne. I was told they could not apply the disloyalty discount as it was too busy. It's not the kind of service I would expect at a hotel you're paying this much for. Being able to get a drink is a basic service.

That night, the room was super smokey due to people smoking in the halls and nearby rooms. Who knows? This happened all three nights we were there. So, if you're into sleeping in an ashtray, this is the right place.

On the last day, when we checked out, we went to the restaurant at 4:30 and asked if we could order a drink and maybe some snacks. After being told yes, we ordered a glass of wine each and will order food afterwards. When the wine came, we were told that the seats were needed for the restaurant and that we needed to pay and leave (as there were no seats we could sit in). The restaurant was empty. So we're forced to down our wine and go. Great last impression…

I will be looking for somewhere else to stay next time.

We didn’t realize the entire downstairs bar area is a nightclub with loud music until midnight/1 am when we booked our stay. Our room was one floor above it and was very loud. The staff were all friendly. But I expected a much better room environment based on the price. I can’t recommend this hotel if you want a nice and quiet place to sleep.