The Residence - Christokopidou Hotel & SPA

The hotel itself is very nice, our experience, unfortunately, was terrible. The first morning after the transatlantic flight for our honeymoon, we left for breakfast. When we returned, our door code did not work for the room. When I went to inquire, they informed us that they double booked our room. They kicked us out of the hotel and we had to pack up with all of our luggage and walk to their sister hotel nearby. They offered nothing for the inconvenience. We even had to argue about paying the city tax on the room we were forced to move to. We had chosen our room for it's balcony, with views of the Parthenon. The other hotel is next to a large construction site, making the balcony all but unusable. We have both worked extensively in hotels and hospitality, and my wife writes professionally about wine and tourism. We were shocked at the poor judgement. Mistakes are understandable, but generally you do everything you can to make up for it. 1/10 would never book again, would not recommend.

Although a decent/average stay overall, it's marketed as a more high-end stay and there is a lot of false advertisement on their website. For example, it specifically mentions breakfast on the rooftop with a view of the Acropolis, however breakfast is instead just a voucher at a restaurant down the road which is on ground level
Breakfast, in particular, was an issue as the restaurant opens at 7:30AM, but the hotel front desk doesn't open till 8AM, the hotel front desk closes around 4PM, and the staff were always at least 10 minutes late, then took another 10 minutes to get ready, and frequently disappeared during the day; so no matter how you slice it there's never a good way to get the vouchers for breakfast unless you don't plan on touring Athens that day (most tourist spots in Athens open ~8AM and it's important to get there ASAP if you want decent pictures) and they only provide you with vouchers for that day, not all of them
Additionally the restaurant is outside. While this was not an issue generally, as there is foliage covering above, one morning there was a continuous rain of bird feathers/fecal matter into the food and drinks and no where to go to avoid it
The pool itself was not heated (which was not an issue for us), despite it claiming to be, but the ambient temperature of the pool room was very warm
Room turn-down service was reliable

Note that you need to book pool and sauna hour window ahead of time to use it.

The front desk staff seems more focused on pointing out what can’t be done rather than offering solutions or clear instructions. When we arrived around 10 PM, we were told check-in had ended—even though we had sent all our information via WhatsApp. The staff member’s tone was condescending and unhelpful.

Upon finally entering our room, we found a large cockroach and later discovered ants all over the floor. We messaged the hotel and called twice—no response. With no assistance, we were forced to sleep in that room, and my friend was bitten by ants.

We left early for a tour and didn’t reach anyone until after 7 AM, when someone finally answered and apologized. When we requested to change rooms, another staff member downplayed the issue and suggested it had already been resolved—which it hadn't. The roach was still there, and ants were on the bed and bathroom floor. Only then were we moved.

Later, we messaged to ask about the pool. The response said it was open until 10 PM, with no mention of needing an appointment. When we arrived, the same staff member shouted that we couldn’t use it without a reservation and claimed someone booked it 20 minutes prior—this was never communicated, and it felt dishonest. She then escorted us out and claimed all of this had been explained during check-in, which absolutely did not happen.
Currently staying at this hotel and our experience has been incredibly disappointing from the start.

Overall, the experience has been frustrating and unacceptable. The customer service is poor, communication is unclear, and the attitude from some staff has made a bad situation worse. This hotel needs serious improvement in professionalism, cleanliness, and responsiveness