Spa-Hotels in Athens

Exceptional hotel! My room was incredibly spacious and comfortable. The view from the balcony was remarkable - a picturesque showing of Acropolis, which was gorgeous at sunset and lit up at night. The Club was perfect for lounging and working. The staff was kind and helpful. I really enjoyed my stay and if I'm ever in Athens again, I'll definitely stay again.

Our stay at the InterContinental was absolutely lovely. From the moment we arrived, we were warmly welcomed the staff who greeted us at the door were so friendly, and the bell captain was especially helpful and personable. The view from our room was beautiful and waking up to that scenery each morning was a real delight. The location is also fantastic just a short cab ride or an easy train ride (with...

Very good hotel. We had a nice stay! Good location . Friendly and helpful staff!

Overall a good short stay for my wife and I. Easy to find and get to. Near the main tourist stuff, bus stop right next to it to leave the hotel, as well as a taxis on demand. Staff was very nice and plenty of people to help. They also held our luggage with no issues. Breakfast was a 10/10. Large selection of fresh foods that left us very satisfied to start the day. The room was large and comfortable...

Breakfast is good, services in general is good. Just the room assigned was pretty far away from the lift, very long walking everyday. Room is spacious.

The room was very spacious. Breakfast was really nice and there are lots of options to choose. The staff were really polite. Lobby was spacious and the bar area was also good. The beds were comfortable and large enough. Everything was great.

Hotel was very good and location of the hotel too! There was small problem that I come early in the morning at 4:30 am . Wanted to pay for early check in . But they told me it’s too early to do that and I should wait!till 9 am 🙄 later on they helped me with early check in. But it put minus for such good hotel

It is very classic and vintage inside the room! But hotel reception and doorman are very thoughtful and helpful on every guilde to everyone! Breakfast is amazing for traveller like me must wake up by good food’! So It is definitely a standard of 5 star and the location surround by great local cuisines with reasonable price! If you come for city walk for short! This hotel is the best of choice!

Best hotel I have ever been!!!!! Location, facility, lobby, service, breakfast!!! The best.!!!! I jus told them is my birthday and they added a cute nice cake!

door/wall/floor is not soundproof,we can even hear the men talking in the corridor ，and the sound of dragging a chair upstairs. The water pressure is way to low when I was taking shower.

The hotel staff were all incredibly friendly and welcoming, especially this lovely lady Miss Xenia who helped me split my day tour into two days according to my flight schedule. She even allowed me to check out later, so I didn't have to rush for the flight. I could come back, take a nice shower, rest, and pack. The breakfast and room service food were delicious, and the rooftop pool offered an amazing...

We arrived after our early morning flight and the bellman were very polite and took our baggage straight to storage but the front desk was quite rude to us about how early we arrived - I didn’t ask to check in and didn’t expect to, so there was no need to be rude. We only had 1 day in Athens so being well located to the main sites was important. This hotel was walkable to everything including the...

One of the best Hiltons I’ve stayed at. The staff was friendly and helpful. As a diamond member we were upgraded to an acropolis view. They provided complimentary bottled water throughout our stay. The breakfast was amazing in the hotel restaurant and the drinks and view from the Galaxy bar are worth a visit. A great value for Award nights. I’d recommend anyone coming to Athens stay at this hotel.

Hotel is pretty large and grand, with a huge reception area. Some parts are a little dated but most looks clean and well looked after. Staff are friendly and attentive and you feel well looked after. It's not the cheapest place but the higher prices are justified

A fantastic hotel with the best views. The food in the rooftop restaurant was absolutely devine and the breakfasts were cooked to perfection. In the room itself, everything was easy to use and the pillows were the most comfortable I've ever had. I would definitely recommend and look forward to being able to return.

Really really great experience, from check-in to departure. Felt extremely valued as a Diamond member - front desk staff upgraded our room without even asking. Front desk staff was polite and professional and gracious. Room was fantastic - get the Acropolis view!!! Several restaurants behind the hotel within a 5 min walk. Location is great, 15 min walk from the marble Olympic stadium and literally...

my husband and I stayed at this hotel during our first trip to Greece and we had a very enjoyable stay! situated in a safe area between two metro stations, it was very convenient for getting around, although I quickly wished we'd stayed closer to Monastiraki Square as that's where we spent the most time. that said, this hotel was nice, if not a bit outdated. the breakfast was delicious and the rooftop...

When visiting Athens this is the perfect hotel. Location is great and the staff are very polite especially those in the executive lounge. Say hello to Dimitri while you're there. He is a great guy and pointed us in the direction of where to go and what to see.

The location is average, the transportation is not convenient. The service is OK, but the rooms near the street are very noisy, the sound insulation is relatively poor, and there are all kinds of car and motorcycle noises downstairs in the middle of the night.

The breakfast was good. It was the only hotel I had seen that had hot soup for breakfast. The cleaning was also timely. The attitude of the front desk staff was average. The attitude of the staff I met when I checked out was particularly bad. They actually charged us for the mineral water that the staff brought to the room every day and put in the refrigerator. We stayed for six nights and spent 3...

I stayed at the Marriott a few days before arriving in Greece. The advantage is that there is a shuttle bus to Constitution Square, but the location is relatively far from the Acropolis. The disadvantage is that the service is extremely poor, the worst Marriott I have ever stayed in. It was the first time I encountered a situation where bottled water in the room was only delivered in limited quantities...

The real experience is pretty good in all aspects. This price is still comparable in Athens, but if you don't have a car, it's still not very convenient to travel

The room is spacious and has a good view. The breakfast is rich and the lobby bar is suitable for business exchanges and small meetings. I saw a lot of business activities during my stay. It is about 10-15 minutes' walk from the hotel to the harbor and the civic activity center.

Standard Marriott service, there are many delicious restaurants near the hotel

A fair choice with a great location Nothing impressive Pure convenience with a steep price

Extremely expensive for what it is. They take advantage of location

Swimming pool under maintenance, water temperature for shower in room not stable Excellent location, opposite to the airport terminal, suitable for catching flight the other day early in the morning  Bit overpriced though.

This hotel has perfect location, about 10meters to the departure.

This hotel is above and beyond amazing! The staff is 100% the best I’ve experienced in a long time. Everyone is so willing to help with a smile! The facilities are so beautiful and immaculately clean. The front desk is attentive and very quick with check in. The restaurant and bar staff are so amazing and welcoming it was such a bonus to staying here!! The food was great the drinks were superb and...

From the moment we arrived until the moment we left, we were welcomed with the utmost courtesy. The reception staff greeted us warmly, and the service attendant provided a thorough explanation of our room. The dining room service was impeccable, ensuring a delightful experience throughout our stay. Every moment was truly five-star worthy. We had an exceptional time at our hotel in Athens!

the room city view bathroom is worst . the whole floor is water after take shower . its really not convinient design, business hotel , alots guest n noisy

Hotel is good. Area is not the best but right next to metro so easy to get around. Good value for money but don’t expect 5 star hotel. Staff are very friendly and helpful.

If you’re looking for a memorable stay in Athens, I can’t recommend this hotel enough. It’s truly a gem, made even better by the incredible team that ensures each guest feels valued. They were super helpful and supportive. Thank you to all of them for making my visit unforgettable—I can’t wait to return!

I recently had the pleasure of organizing a business meeting in Wyndham Grand Athens hotel, and I can't recommend it enough! The organization was impressive. The staff was incredibly responsive to any inquiries, even changing the meeting room at very last minute. The restaurant at the hotel served delicious food! The rooms were well-appointed and comfortable, providing a perfect retreat after a day...

We spent 3 nights in Athens at the Wyndham. The service was great. Reception was friendly, the hotel is clean with an excellent view of the Parthenon on the rooftop. The service at the restaurant was fantastic and the food was so delicious. Thank you Wyndham Grand. We would recommend this hotel for its location, close to hop on and hop off buses and public transport

Simply put, the staff is exceptional. As single parent traveling with young daughters, not only were the staff friendly, inviting and accommodating, they also made it their mission to make our stay perfect! Truth be told, this is our second stay and it was a non-negotiable that we stay at the Wyndham Grand! This coming from my daughters! Even in a neighborhood that shows all the facets of urban life...

Nice hotel. Beautiful seawater pool.

The hotel has complete facilities and beautiful environment. It is close to the sea. It was windy and cold in Athens these two days, so I couldn't go to the beach. It's a pity. I will stay here in the summer.

RThis hotel is truly exceptional. The spa is beyond compare, and the front desk staff consistently go above and beyond to guarantee a delightful stay. They welcome you with genuine smiles and are ever prepared to fulfill any need. The accommodations are exquisitely adorned, offering a seamless combination of coziness and opulence. Furthermore, the on-site restaurant boasts a varied menu that caters...

I had the pleasure of staying at the Divani Apollon Palace & Thalasso in September for a work conference, and it was truly an outstanding experience. The rooms were beautifully appointed, comfortable, and well-maintained, providing the perfect retreat after a long day. The service throughout my stay was exceptional, every staff member was welcoming, attentive, and went out of their way to ensure my...

Not a 5 stars resort experience when compared to recent units on the Athens Riviera and…In urgent need of overall renovation, since the early 2000´s. F/B performance, breakfast buffet setting and quality « locked » on the stingy eighties standards: out of the hot buffet servings there us extra charge for eggs, 15€ for room service charge etc…

Our flights were cancelled so Aegean Air sent us to this hotel. While checking in, they handled bus loads of people with ease. They were polite, helpful, and caring. The rooms are fantastic, chock-full of free amenities and bonuses, even if the walls are a bit thin. The outdoor pool area is nothing short of stunning and we couldn't comprehend how expansive the gym/spa area was. It was a shame we were...

Absolutely coming back again, 10/10 for everything.

the housekeeping missed the cleaning of my room in daytime. they sent a cleaning lady at 6pm after we coming back. this terrifying cleaning lady showed huge impatience and chose to shout at my daughter who opened the door for her. She did everything she could to express her anger by punching the pillows in front of us. I requested to change normal staff to replace her. meanwhile, till 23pm of the...

room was clean and bed were comfortable location is within few minutes walk to a nearby supermarket and within a few km to acropolis and shopping street

This is the first time I’ve ever stayed in Grand Hyatt around the world. It was so much nicer than I expected because the staffs are so kind and helpful during the stay. Especially, when I checked in, the front desk staff was very friendly with good smile. Then, they realized that my birthday was coming in 2days, so they upgraded my room for me! Plus, breakfast was awesome for me. There are tons...

Hotel very big probably too much and this may create some misfunctions. Services in any case very good and staff friendly.

A bit old hotel Service is normal like 4 stars hotel Indoor pool is good Excellent breafast

This hotel completely won us over! From the second we checked in, the Four Seasons Astir Palace impressed with its style, warmth, and attention to detail. Our room was spacious with a dreamy view of the sea, and the breakfast options each morning were the perfect start to our days. Whether relaxing by the pool or beach, we were looked after with genuine care. The food- wow. Sushi, seafood, steak-you...

Incomparable level of service and quality of goods and services! Magnificent view of the sea! The staff is well trained, educated and polite! Wide range of cocktails and drinks while you have more than 4 different cuisines to choose from if you want to enjoy your lunch or dinner! I’m a regular customer there and every time I get the same level of hospitality and service!

If you desire the very best of the best, you come to the Four Seasons Astir Palace! Enjoyed 6 days of the best service, accommodations, food and dining choices, views, pampering and much more! Our room was spectacular, roomy, and the large balcony overlooking the beach / ocean never got old! Enjoyed the morning breakfast offered at 2 locations on site. Staff took the greatest care each time we played...

I stayed there with my family in December 2024 over Christmas. Four Seasons Athens is a fantastic place, located in a beautiful area. The welcome and overall service was amazing, the diversity and quality of restaurants is great and facilities (outdoors and spa) super nice. Rooms are luxurious and big enough, all with a great view on the sea. Only drawback is the distance from Athens city center, but...

Was amazing. One of our best hotel for pleasure. Good breakfast and amazing service. See u soon :)

I recently stayed at this hotel for a few days to celebrate my mum’s birthday, and the experience was truly exceptional. From the moment we arrived, the service was outstanding, with every detail carefully attended to. The food at Mercato Restaurant was simply incredible, offering an unforgettable dining experience. The room service team was equally impressive—always prompt and attentive, ensuring...

Service was perfect hotel was perfect everything perfect

The rooms are very square, with complete facilities and very nice staff. The restaurant on the 10th floor of the hotel is right in front of the Acropolis. It has a very nice location and scenery! It takes only 10 minutes to walk to the Acropolis and other attractions in the market center. It is very convenient for food, clothing, housing and transportation. The quality of breakfast is a little bit...

Clean rooms, convenient location, close to the subway station, many restaurants nearby, rich breakfast, you can see the view of the Acropolis, delicious dinner food, but the hotel room is a bit old

Excellent location, very friendly staff

We stayed at the Electra Metropolis Hotel during the first two nights of our Greece honeymoon trip. The hotel was beautiful, in a great location near the Acropolis as well as many restaurants, bars, and other historical sites. The hotel welcomed us with a bottle of champagne as well as a chocolate cake to celebrate our honeymoon, which was a very nice touch. The hotel also includes a complimentary...

Electra Metropolis in Athens is a fantastic hotel with an unbeatable central location. The rooms are modern and comfortable, and the rooftop restaurant offers stunning views of the Acropolis. The staff are friendly and attentive, making for a perfect stay. Highly recommended!

Whether it is for business or travel, it is recommended. It is in the city center and is very convenient for meetings and travel. The only thing is that it is a little old, but it is acceptable. The service attitude is still very good, and the cost performance is relatively high. I may stay here again in the future.

The location is very good, with Attica Mall nearby, and all kinds of luxury brands and fast fashion can be reached on foot. The hotel facilities are a bit old, after all, it is old. The water in the shower 🚿 will flow to the ground. Then the room has the smell of an old house~

Thank to Maria It was a good experience at the hotel good location

Very good! The service is also great! It is very convenient to travel, right next to Constitution Square, a few steps away from the old street, and there are many shopping malls and restaurants! Awesome!

My wife and I have just returned from Greece and stayed at this magnificent hotel on the first few nights and again on the last night. We could not have been happier! The rooms were clean and spacious with large comfortable beds, bathrooms were spotless and had thick towels, nice slippers and robes to enjoy. More importantly, I need to mention the kindness and professionalism of the staff! Every one...

A nice hotel with excellent service. The location is close to everything you would want to see in Athens! Rooms were pretty clean but they are a little dated. The breakfast had a good selection of items from bacon, sausage, eggs, fruit and pastries. The only comment on the breakfast would be the coffee and cappuccinos didn't taste great. Overall a nice hotel if you're visiting Athens!

The room is big and close to the Acropolis

The hotel environment is very good and worthy of praise

A luxurious hotel, amazing hospitality and service from the reception staff who received and listened to requests for a room change, professional and friendly service at the wonderful and high-quality breakfast, the lobby restaurant staff is professional and helpful. Thank you to everyone for making our stay at the hotel pleasant. This is how you maintain a high standard.🎆🍾🫶

It was very nice, as expected of a first-class hotel with a long history. It's located in Syntagma Square in the center of Athens, so it was convenient to go anywhere.

Overpriced and room with no view! Totally overrated hotel.

Great location. We chose a room on the 7th floor overlooking the central square and the Greek Parliament. From my room, I could clearly see the Acropolis and Panathinaiko stadium. The hotel is old-fashioned so the room is not spacious. I stayed on the 7th floor, below the restaurant, so at night the sound of tables and chairs being moved kept me awake.

Excellent location, attentive service, worth coming again!

Must say: a great choice! Charming Breeze made our trip to Santorini perfect. The hotel is in the quiet town of Oia. The hotel is in a great location. The rooms are clean and tidy. The breakfast is excellent. We had breakfast on the balcony facing the Aegean Sea. It was beautiful! The bed was also very comfortable. It was the most comfortable place to sleep after being out for so long. The staff was...

I booked a single room. There was nothing wrong with the room except that it was small. The rooftop restaurant was great. It was the best choice for taking photos of the Acropolis. The hotel is very close to the Acropolis. It is also very convenient for eating and shopping. Remember to carry your bag in front when you go out.

A very satisfying experience. You can see the entire Acropolis from the balcony, the hotel breakfast is also very rich and delicious, and the various disposable utensils in the room are very complete

The room is clean and tidy, the sanitation is very good, and the pillowcases are changed every day. The InterContinental in Athens where I stayed last year left me with a very bad impression. The facilities of the InterContinental are equivalent to those of three-star hotels in China, and the service is not good, so I was still nervous when booking this hotel. I didn't expect the waiter to be kind...

Beautiful night view, good location, good service, delicious breakfast, and the hotel restaurant is very good👍

I was impressed with this hotel for the price I paid. Very centralised, with the metro station right there. Restaurants, shops, supermarkets only steps away. The hotel itself is very comfortable. Though my room was a bit small, it’s all you need. Lots of pillows on the bed. Fluffy towels, and all the great amenities. They give you everything you need, and then some. Free water as well. The breakfast...

Lovely hotel with loads of amenities and such lovely staff! Breakfast was fantastic and I found a gem, the honey comb, was to die for! 😋

Overall good experience ,solo travellers look for solo rooms for a great deal.easy access to metro and all main attractions within 2-3 kms.

This was my third stay at this hotel, although the start was a bit bumpy as the very nice jacuzzis at the rooftop were not activated at check-in, the manager immediately tried to find a solution and a short time later the jacuzzis were usable.The rooms are fine, the beds are very comfortable and the breakfast is exceptionally good. As a compensation, because the jacuzzi was not yet active the day...

Thanks for everything! We had a wonderful stay at this hotel. From the moment we arrived, the staff went above and beyond to ensure our comfort and satisfaction. Their friendly and attentive service truly made a difference. The food was delicious, with a variety of options that satisfied all tastes, and breakfast was a particular highlight with its fresh and diverse offerings. Our room was impeccably...

If you like a quirky hotel, then this is for you. It has a 60s theme but with 70s music constantly playing. The decor is disco themed and they even have disco balls outside the lifts. The staff are excellent and were all very friendly and helpful. The hotel is right by the subway in a good location for sightseeing but a bit of a run-down area (not as crime ridden as some of the reviews I read). Some...

The guest relation manager John iş the best told him it was my mama birthday he organized it amazing gifted us two bottles of wine and macarons . Even write a handwritten letter, very cute thank you. The hotel breakfast was bomb , pool is small not like in the pictures . Room amazing stylish , fancy . Everything great . Thanks John

Really nice stay at this hotel. The location is perfect - the breakfast really good quality. Air con :) Fitness center good. Roof top pool small but nice when the weather is really hot. We really enjoy our stay.

Great hotel with excellent service! It's perfectly located. Big thanks to Luis and Alexandra at the reception for making my stay even better!

Many defaults in the room. Broken window. Bad air-condition. Pool was very cold

This is a great value conveniently located hotel in Athens beside the Omonia metro station. A smart rooftop pool and bar area, good breakfast and above all friendly staff. I must commend one of the reception staff who went above and beyond in his interactions with us.

A great location in middle of Athens near the Omonoia square. Room service was always good, hotel service “reception” was great too except the time when we arrived they were ok making a silly assumption. There is a pool “not a swimming one” and a bar with a great view. You can have a cocktail while sun bathing. Will stay there again when I come back

The hotel is just across the street from the subway red line , three stops from the acropolis and at 1.20euro one way per person. The hop on and off bus was there as well . The breakfast was included with the room cost and was fantastic ! The view of the acropolis at night is not to be missed . The staff exceptional, the room European . Great stay all around. The neighborhood, well ????but local restaurants...

Very close to the stop for the red go on go off bus. Everywhere we needed to go was within walking distance. We only ate breakfast in the hotel. The standard was very high. Such an array of choices, definitely recommend it.

Purity without reservation Cosmetics Big bed Coffee/tea and invitation drink

The location of the hotel is excellent, we were afraid of all the warnings about homeless people and the danger of walking around the square, there is no problem, even late at night the square is crowded with tourists and there is no danger, regarding homeless people, we saw them everywhere. Handled any problem quickly and efficiently

The hotel are very nice and friendly stuff . Location is great and close to the center town .

Great location, 5 mins walk to most attractions. Service is below average on a 5-stars hotel standard, or can say quite minimal service, more “help yourself “ style. Room is quite small. One of the selling points of the hotel, the rooftop view, wasn’t available. Overall it feels like a nice 4-stars hotel sitting in a very good location, but definitely below expectation on a 5-stars standard.

The hotel is at perfect location! Just few footsteps from the Acropolis station and the Acropolis museum. There are lots of nice restaurants nearby. The room is clean and comfy. Highly recommend.

Such a great hotel with friendly staff and amazing view of the acropolis! The location is great and everything is accessible within walking distance.

Great location near to acropolis and museum. The hotel itself is built upon a historical site. The decoration is new, clean and interesting. Great and enthusiastic staff.

Good location, excellent service. Amenities like roof terrace, pool, steam room not available. Does not match the description.

The location was in the heart of the city with breathtaking views of the Acropolis, and Parthenon Museum. We enjoyed our stay & love the area and services of this hotel. We will return again! The roof-top bar / Restaurant and pool are amazing!! meals were great and the drink flowing! The beds were comfortable, and the room was clean, and small compared to Texas rooms! We loved it anyway! Super clean...

the hotel is located in two minutes walking distance from Akropolis Museum and a few minutes walking distance from Akropolis ,Odeon of Herodes Atticus, and a number of very important landmarks of Athens. Very close to the picturesque Plaka, Monastiraki , Syntagma Square etc. Ideal place to stay when you wish to visit Athens. Very comfortable and clean room. I found everything I needed to make my stay...

The place is excellent, clean, and has a good location, but it is about 40 minutes away from downtown. It is close to the Four Seasons and 5-star restaurants.

The room is clean and tidy. The room service is very good. They deliver water and two chocolates every day. The taxi service is also very good. The outdoor swimming pool is even more beautiful.

Excellent hotel located to the beautiful south cost of Athens walking distance from the beach. Very tasteful local dishes are provided to the hotel restaurant. Very friendly personnel.

I was at the hotel for a conference, but I did not stay overnight. I used the restaurant for both lunch and dinner, and their dishes never disappointed me. The location of the hotel is excellent, with the only drawback being the very small parking lot.

I stayed at the Margi for one night in transit between the Cyclades and my flight out of Athens. The service from all staff members was impeccable, but I particularly appreciated the wait staff at Malabar. Our server at dinner gave us some excellent recommendations that led to a delicious and very satisfying meal. I took advantage of the spa services and it was one of the most comfortable spa experiences...

Very nice pool area with a great bartender. Tiny pool though and not very attentive staff. Rooms are good, nice standard and the whole hotel as such feels good and comfortable. The food is very good and so is the breakfast. Close to the beaches.

A pleasant atmosphere in a wonderful location, excellent staff and very good breakfast.

Because I was on a business trip, I chose a hotel far from the city. But the weather in Athens was good. The hotel looked great. It was close to a commercial area. The surrounding restaurants were also good. But there was a bad smell outside the hotel.

Good hotel, in the city center. Private parking less than 50 meters from the property at an additional cost of 12 euros/24h.

Very good, the location is in the center of Kifisia, the location is very eye-catching, and there is a small swimming pool, I love summer

The hotel is very unique and exquisite, classic and comfortable!

The hotel location is top. The rooms are very clean and comfortable. Also, the staff is incredibly friendly and helpful. I would say definitely go for that hotel, as it sends off a great feeling of luxury and comfort!

We lived staying here, The location is nice. Convenient to restaurants , Staff was very friendly and helpful.

Location of the hotel is great, within walking distance of the city centre and many museums. We had an interior room so we’re spared some of the traffic noise. The reception team were great. However the waiting staff in the restaurant were not so good, they were unfriendly and we were made to feel like an inconvenience. On our last morning I saw one of the waiters rolling his eyes at one of the guests...

Fantastic location for city break. Close to hop on hop off bus stop. Kolonaki is very vibrant , lots of shops & eateries. Breakfast in the hotel was very good

I have been a few times to Coco-Mat hotels and I like the soft modern design and friendly & helpful staff! The hotel is comfortable and in an excellent location. Hope to go back on my next Athens visit!

Beautiful and nicely designed boutique hotel, with good amenities such as pool and sauna. Great location, walkable to the center and lots of dining options

A nice stay at a very good location. Everything was good, although the room not too spacious was. Very friendly service, good breakfast and a pleasant roof terrace to have a drink.

Very friendly staff. clean room. Amazing rooftop bar. Fantastic breakfast buffet. Highly recommend.

The location is good, but the hotel facilities are average, the room size and sanitary environment need to be improved.

Easy access and near the train station next to me Zara

The family room is average, the window is an interior view, looking out to an atrium. There is no sun, and the sofa bed is average in texture. The bottled water in the refrigerator seems to be charged, but I didn't drink it anyway. The advantage is that the breakfast is very rich. One meal is enough for half a day.

Nice hotel good service. Nice breakfast

I arrived at the hotel around 9 am and room was not ready. We kept our luggage at the hotel and were back around 5pm. After getting back the luggage, we proactively approached the receptionist for check-in. He checked my passport and asked me to show the hotel voucher. I was wondering the computer system should have our record after checking the passport. I haven’t been asked to show voucher with booking...