Xenophon Hotel

Hi, I am regular customer of Trip.com and do bookings for my customers. Due to this dirty and rubbish hotel my clients were disappointed, I will never book this hotel and not recommend anyone. They have uploaded the facks pictures.

This hotel would not even deserve 1 star, because our stay was catastrophic. We had booked in March, a little more than 2 months in advance, to be sure that we would have a room available. When we arrive at our room, we quickly realize that there are several problems in it; Out of the 4 lights in the room, 3 of them didn't work, the light in the bathroom illuminates so little that we had to take our shower with the curtain open, and even then, the light was extremely low. Our air conditioning didn't seem to work, our toilet was clogged without us even using it, we only had one electrical outlet for the whole room and our great view of the city (as mentioned in the booking), was actually a view of the other rooms, inside the hotel. When we expressed our dissatisfaction to the employees at the reception (it didn't look like the description of the room we had booked at all), we were lent a power strip and assured that they would try to find a solution + that they would contact us. For the air conditionner, they did lend us a remote for it, labelled ''Room 612''. It wasn't our room. BUT they did told us that they were overbooked. (It doesn't make any sens as they lend us something from an other room) The next morning, still no news, we went to the reception for a follow up (our toilet was still clogged, almost a day after our arrival). We told them our dissatisfaction (again) and that we wanted to know what was going on with their "research". The rude gentleman at the reception started by telling us that the view from the room is not automatically on the Acropolis and that there is the city all around the hotel, so that it was not a problem (the problem is that we see the inside of the hotel) He completely denied that it was mentioned "city view" in the room reservation and did not believe us, despite being shown the booking page. After a heated exchange, this man told us that it was NORMAL to have a room like this, because we had booked it on a third party site, so 50% cheaper! He also said that the hotel is a "TripAdvisor Recommendation" and that it is a 4-star hotel (clearly he doesn't care about reviews). I can't believe that an employee could talk to his customers like that and have such a condescending tone.
*Breakfast wasn't that good, when there are leftovers, they keep them and reheat them the next day (the omelettes and pastries were hard)*
We will never go back to this hotel again and we do not recommend it to anyone.

Location not so good, rooms not so good!!! 😔😔

I would not stay there again.
Elevator / lift only starts from first floor, after about 18 stairs !! Good luck if you have luggage.
Old property, need a major update. AC is pretty weak in ALL rooms. Rooms are old, at times smelly and not well kept at all. Not a 4 star hotel at all. May be a 2 star level ?