Mare Boutique

Really disappointed by my experience at this hotel. The property isn’t suited to being an all-inclusive (see below for why).

The good: location - this is what you’re paying for, as it’s on the beach; housekeeping staff - room cleanliness was great, and digital signage to show whether you’d like room cleaned or not; broken toilet was fixed on the same evening (early in my stay, I’m now shocked this was fixed so fast)

The bad: city tax was only accepted in cash (€7 per night); food - very samey, not cooked on site, not labelled (very few dishes named, never mind info on allergens); restaurant and bar areas are very small; accessibility - no lifts on any part of the property and restaurant is upstairs; uncomfortable mattress; and, as reported in many other reviews, the neighbouring chicken farm is so noisy; soft drinks are dreadful, and bottled water is only provided free of charge upon arrival, room fridge is not restocked during daily cleaning

Overall, I get the impression that the owners have bought several properties and are trying to do luxury on the cheap. What would work better - for their margins and the layout of this property - would be to run it as bed and breakfast (with PROPER breakfast - fresh eggs your way, full size pastries etc) plus option to buy drinks package or pay as you go

Tips: take a water bottle (bar staff happily refilled mine); get the public bus to Chania (hotel charges €26; public bus is €4.70 each way)

I booked a double room with balcony/terrace garden view for 3 nights. When I arrived at Mare Blue Suites, I was informed I had no room where I booked (Mare Blue Suites) and was placed at the Mare Boutique Hotel under duress. The room I ended up with was a single room next to the restaurant, I had to keep the blinds closed because staff and customers could see straight into the room and my balcony view was of a wall.
I immediately informed the member of staff that I wasn't happy and wanted to speak to the customer liaison manager who informed me they had no room at Mare Blue Suites that night and that there would be a room available in the morning. This cat and mouse chase with the customer liaison manager continued for the next 2 nights with the promise of being moved. No one came to my aide to even try and sort things out and I was back and forth to both receptions at both hotels pleading to be moved. It was a very disappointing experience, and the customer liaison manager clearly became irritated by my instance on being moved. On the second day I was shown the outside of the room they said they were willing to move me to which they described as a downgrade and still wouldn't have been the room I booked. They made no attempt to move me or show me the inside of this room.
There is a huge difference between the double room with garden view at the Mare Blue Suites and the single room at Mare Boutique Hotel. A couple from the Mare Blue Suites allowed me to video the double room they were staying in for me to compare with the room I ended up in, so I'm well aware I was cheated and taken advantage of as a solo female customer.
I am absolutely disgusted with their total dishonesty. I've given them 2 stars because most staff were... 'polite'. It's a shame as the hotel has great potential in a fantastic location. The risk is you may not get what you booked and they treat you ungraciously to add insult to injury. If you're willing to take the gamble go for it, who knows what you'll end up with. Just to add, there are many hotels on this stretch, do your research you may have find somewhere better.