Hotel Nikopolis

They were still booking while the hotel was under financial liquidation status. We lost our money and we had to search for another hotel without any notice

So we bought our room through hotwire. ...we literally standing outside because IT IS CLOSED. Do not try to get a room here. They've been closed for 2 months. Doubt we'll get our money back.

We travel to Greece every year. We always stayed at Nikopolis when we visited Thessaloniki. However never again. We went this past summer and they told us the pool wasn’t operational. We have young kids and it was over 100 degrees outside. They refused to give us our money back. We lost our 300 dollars instead and went to the Hyatt near by. The Hyatt was better in every way possible for the same price. There’s not even a comparison! Don’t waste your money with this type of customer service.

The Hotel is sold and marketed as a five star hotel. Absolutely not. Although the Bellman on entrance was accommodating and friendly, the rest of the stay went downhill quickly… The room was tired.. poorly designed.. had a window between the bath and the guestroom with a mini blind so if you turn the light on in the bathroom, you illuminated the whole room … Property showing signs of wear, and not of a five star quality… Advancing for a coffee in the lounge, which was completely empty, was not something we could sign to our room .. and it seemed in convenient for them to serve us a coffee...apparently sliding our credit card on entry was not enough to be able to make room charges… not located anywhere close to easy food choices for weary travelers. We tried an early meal in the dome restaurant… Also empty at the time of our seating. When we ordered a simple chicken entrée (since the restaurant is trying to be more than it can be)...it was not a simple, easy menu. The waitress exclaimed, "don't you want any starters ..your meal won't arrive for at least 25 minutes to a half an hour." The meal was mediocre. Probably the worst meal we had in Greece ..a type of chicken kebob but someone thought it was artful to leave the bones in the chicken. by the way, the next morning, the desk clerk told us there was in fact, a room service menu… Although no guest services guide in the room, they counted on us, lifting up the phone to find the barcode to be able to find the room service menu… The menu was under the phone.. at this point, we could've tuft out another night in this property… We really are not difficult travelers… But our supposedly upgraded poolside room on the second floor was front row seating for the echo chamber of loud boisterous diners in the Dome restaurant, which became open air until 3 AM … At 2 AM I called the front desk to complain, and nothing happened… Understanding that not everybody wants to party late night it would seem that this restaurant would be more enclosed… The pool was probably the largest I've seen in Greece, but a large pool does not make a five-star property… It takes a lot more than a pool and a spa that we did not use to be the hallmark for this property… Grossly overrated we checked out without a refund after one night… and without a scene.. I will credit the morning desk manager of trying to upgrade us again to a better room to be accommodating… But if this point, we just wanted to get the heck away from this place… We found inexpensive comfortable quality accomodations with a friendly warm atmosphere a few miles away on the beach.. if the Greeks invented hospitality... it certainly was not evident in this property. Food service staff was abysmal.

I wonder why this hotel is rated so high. Probably if you are a guest who booked a room, they "need" to be friendly, but if you are an external visitor, the reception is not even a 1star worth. They are not customer oriented moreover unfriendly and should be changed with newer friendlier team. Certainly I won't recommend this hotel to any of my network anymore. Such a disappointment.