The Aquincum Hotel

I’m writing to share an incredibly disappointing and disturbing experience at this hotel. We booked two rooms—one for my husband and me, and one for my over 70-year-old mother and other family members.

First, we were given a room that had someone else’s belongings inside. Then the replacement room was under renovation, with tools and a trolley left in it. After all this, the most shocking part happened: two unknown people entered my mother’s room while she was alone. She was terrified.

When we told the manager, Mr. Mohammad, he admitted the people were not hotel staff—but instead of taking real responsibility, he told us to cancel that room if we weren’t happy. This was incredibly irresponsible—especially since we were traveling as a family and couldn’t just split up or find another hotel at a moment’s notice.

What’s worse, it turned out there was another room available—discovered and arranged later by a young female staff member, not the manager. It was clear he didn’t even know what was available and still told us to cancel.

This experience left us feeling unsafe, frustrated, and deeply disappointed. Please think carefully before booking this hotel.