Rome Marriott Park Hotel

⭐☆☆☆☆ Would Not Stay Again

I booked the Marriott in Rome expecting a smooth, professional experience — but unfortunately, it was disappointing from start to finish.
• Breakfast confusion & extra charges: I booked breakfast, but it didn’t appear on my booking. They charged me €15 per person, plus an extra tax fee that isn’t standard everywhere. It felt frustrating and avoidable.
• Poor housekeeping: During our entire stay, the cleaning staff didn’t provide hand towels, a bath mat, or daily water bottles. Shampoo was never refilled, and when I asked for conditioner, they placed a large bottle in the room instead of simply refilling the dispenser.
• Slow service: I requested a sewing kit for a missing button. After two calls and over an hour of waiting, it was finally delivered.
• Security lapse: The worst part — after cleaning, they left my friend’s door wide open. She had her passport and money inside. When we reported it, they said they’d check the cameras but never followed up.

Overall, this stay was far below Marriott’s usual standard. Between the extra charges, sloppy cleaning, slow service, and major security oversight, I will not be booking Marriott again in Rome.

Our stay at the Rome Marriott Park Hotel was nothing short of a disaster. Upon arrival, we carried our own bags as none of the staff offered any assistance. The check-in process was painfully slow, taking about 40 minutes, even though the lobby wasn’t crowded. The hotel feels like a pit stop for business or conference travelers, or those stranded by flight cancellations—definitely not a place you'd want to linger.

The ambiance is outdated and worn, with decor that seems stuck in the 90s. The rooms are even worse than they appear online; the wallpapers were peeling, the air conditioning barely functioned, and the whole place had a musty smell. It’s clear that the rooms haven’t seen proper maintenance in years.

To top it off, the parking is a strange 1-2 minute walk from the hotel, which isn’t ideal, but the worst part? No one ever picks up the phone. We tried calling guest services, room service, and the operator—no response. In case of an emergency, you’re completely on your own.

I would never willingly stay here again and absolutely cannot recommend this hotel. It’s a disgrace to the Marriott name.

Horrible experience. They don’t have airport transfers, they offer them arranged through a 3rd party agency called Rome transfers agency. Charged me 40€ instead of 35 that is the regular taxi fare, they made me walk to the Hilton to get get picked up and I had to wait 35 minutes. I could’ve just taken a taxi.
Also they charged me two nights and sent the wrong receipts when I stayed only 1 night. I’m waiting for them to fix it still. They have one job!!
Room was mediocre and breakfast, fake eggs. Pretty standard for the rest.