Grand Hotel Fleming by OMNIA hotels

My daughter and I had a deeply disappointing experience during our stay. As Filipino English speakers, we felt completely unsupported by the staff. When we asked for assistance in booking a taxi at checkout, we were told to try finding one ourselves first—and only if we couldn’t manage would they step in. It was incredibly stressful, especially in a foreign country. Thankfully, a kind Filipino guest who spoke Italian intervened and asked the front desk on our behalf. Without her help, we would have been stranded.

The only reason we stayed at this hotel was because my parents, who are part of a pilgrimage group from the Philippines, were booked here. We live in the UK and hadn’t seen them in many months, so this trip meant a lot to us. We hoped to share some meaningful time together during meals. However, when I asked if we could sit with my parents at dinner—even offering to order from the à la carte menu—the staff refused and placed us at a table far away. It felt cold and inconsiderate, especially given the circumstances. We weren’t asking for special treatment—just a small act of kindness so we could be near loved ones we rarely get to see.

Sadly, what should have been a warm and meaningful family reunion was overshadowed by the lack of empathy and hospitality shown by the staff. This experience left us truly disheartened.

The hotel service is very poor, rip off the Chinese. The breakfast is even worse. If you give this price as 200 in China, you are wrong.

Upon arrival our hotel room looked like it was not clean. Bathroom had mold around the tub and toilet floor. Air conditioner was not functioning properly and hotel staff weren’t very accommodating when we made them aware of the unclean restroom. They offered to clean the room but still didn’t clean it properly to remove all the excess mold in the bathtub.