Palazzo Dama - Preferred Hotels & Resorts

Lovely stylish Hotel with a beautiful garden and pool area, perfect for the hot weather when we stayed. Staff are professional and helpful. Below expectations for a five star hotel and some areas which were important to us – firstly the junior suite with lounge area was a bedroom with a sofa in the hall opposite the bathroom – not really a lounge area. The extra bed was on an angle and collapsed and Hotel wanted to charge us for this. Aircon was key on a 35° weekend – the room had two units – one in the bedroom was the most important but didn’t work, 27° on the remote temperature it was very hot to sleep – they gave us a fan but did not fix the air-conditioner - They told us it was a blank conditioner, wasn’t meant to work and the room was fine. After I mentioned the remote control it was removed when we were out.We booked direct to take advantage of the complementary drink and bottle of Prosecco on arrival, early check-in and late checkout however none of those were offered and in the end, we had to ask. There were a few maintenance issues as well – toilet was loose and moved, toilet roll holder was coming off the wall, showerhead was leaking down the handle and wouldn’t stay in place so we had to hold it, sink plug didn’t work. We did notify the maintenance issues to be fixed when we left. Overall, it was still a lovely day, but just below Par for a five star cost and expected experience.

Amazing Staff, But Poor Value for the Price
I recently stayed at Palazzo Dama in Rome and was very disappointed with the value for money. The rate was close to $1,000 per night, but the experience fell far below expectations. The room was extremely small, outdated, and lacked any luxury feel — it honestly wouldn’t be worth even $100/night elsewhere. The building itself is old, narrow, and uncomfortable, and there is no parking available, which adds further inconvenience.

That said, the staff were outstanding — friendly, helpful, and genuinely kind throughout our stay. Their professionalism and hospitality were the highlight of the experience and the only reason this review isn’t rated lower. They made us feel welcome and supported, even though the physical condition of the hotel didn’t meet expectations.

Unfortunately, despite the beautiful photos online, the hotel doesn’t reflect a five-star experience in reality. For this price, you can find much better options in Rome.