Hampton by Hilton Krakow

Think twice (or maybe twenty times) before booking a stay at this hotel. At first glance, it seems like a great place—part of a renowned chain, relatively new, with spacious rooms, a comfy bed, a shower cabin, and decent breakfast options. But what you don’t know is what awaits you at night.

Some rooms in this hotel face an inner courtyard, which is completely enclosed by the facades of four buildings. Inside this courtyard are the air conditioning units. If you're lucky enough (like I was) to get a room facing this courtyard, brace yourself for a night straight out of a horror movie. The steady humming of several air conditioning units creates a maddening resonance. And when the night falls and everything else is quiet, that sound will haunt you everywhere.

At around 2 a.m., when you’re on the verge of losing your sanity, the only thing that might save you is a pair of noise-canceling headphones with music playing—because those subtle vibrations even reach your pillow. But after a few hours, the battery of your headphones will die, and trust me, the living will envy the dead.

The hotel reception is fully aware of this nightmare and greets you with a devilish smile when you show up at 2 a.m., saying, "Haha, no other rooms available."

Highly recommended for those looking to test their mental endurance. For everyone else, my advice is simple: RUN...

Hi, I am a family member at Hilton Hotels, and I recently made a reservation at your hotel. Unfortunately, my plans have changed, and I needed to cancel the booking. However, when I called your hotel, I was informed that it was not possible to cancel my reservation.

I mentioned that in Warsaw, as a family member, my reservation was previously canceled without issue. The telephone operator, who I believe was named Piotr, was quite rude and insisted that cancellation is not allowed at your hotel. I was disappointed by this response, as I have always had positive experiences with Hilton properties in the past.

I did not expect such behavior from your staff, and this experience has changed my perception of your hotel. I hope you can understand my frustration and will take steps to address this issue.