Holiday Inn Krakow City Centre, an IHG Hotel

My friend struggled to get service (blankets, food etc) after it being promised. Bed wasn't that comfy and AC seemed to not work on the second night. Was okay and seems to be fairly cheap, but it's a bit below expectation. Reasonable but not great, except the location is quite good.

The rooms were clean and the location was within walking distance of the old city. We had a reservation for an upgraded room. At first, we were put into an “upgraded room” that was directly above the car elevator which was very loud. We asked to be moved and our second room on the top floor was much quieter.

We paid extra for the hotel breakfast. It was HORRIBLE! There wasn’t a lot of variety and it didn’t taste very good. However, what made it our worst experience in the three weeks of our Europe trip was that the breakfast area was so incredibly busy that there wasn’t enough room to sit or get your breakfast without being repeatedly jostled. It was also incredibly loud. When I complained to the front desk, they shrugged their shoulders and said it’s always like this. If that is true then they can problem solve by opening up more space and/or offering a continental breakfast that can be picked up and taken to your room to eat in peace. The next day, my husband went earlier thinking it would be better but it was even worse. There were children grabbing lots pastries with their hands and then putting them back on the serving platters. It was still completely crowded with people bumping into others to get their food.