Grand China Bangkok

The hotel is good and located right beside China town.
Most of the hotel staff were polite and helpful except some of the receptionist
I had very bad experience with the hotel receptionist.
My wife got food poisoning , and I approached hotel receptionist to recommend a 24 hr clinic or hospital close by. Then the receptionist show me a list clinics from her cell phone and told me she don’t know which clinic provides 24 clinic ??? Then I told her how can you expect a foreigner to know which clinic is close by and provides 24 hrs services? Then she unwillingness and check with another staff. Same thing, no helping at all. The other staff just simply mentioned a hospital name and asked me to approach their concierge for transport . I was extremely upset with the way they served customer especially when the customer in critical situation. I had to ask the receptionist several time to get the correct hospital name in English . It would really help if the staff provides the hotel name and address in writing instead of mentioning a hospital name in Thai language and expect foreigner to understand. Any way I end up went to another hospital close to the hotel Recommended by the taxi driver. That hospital provides top notch services , named Thonburi Namrungmuang. . Last but not least , I will not definitively not going back to this hotel again despite the hotel location is good but the customer service is sucks .

I booked this hotel because of its location.

It is literally 2 blocks from the action of China town night market and I would say that is the main selling point.

Having read the horror stories about exorbitant fees for usage that could be interpreted as damage, I was not the most comfortable in the room. First night a huge roach was in the bathroom which housekeeping graciously removed. Bidet was unusable (I use this as a measure of cleanliness in hotels). At 175 cm my head was near touching the ceiling in the shower and ceilings in parts of the room were very low. The rooms are dated but bed was comfortable.

Service was great! Everyone was friendly and any requests were addressed in minutes. Furniture was scratched and dented and I took pictures upon check in to avoid being held responsible upon check-out. City view wasn’t anything to write home about and the hallways smelled a bit musty. Lobby is much nicer than hallways. The bellhops were readily available to offer help and assistance and guidance with the area. At night the immediate area has some homeless people sleeping in corners outside.

The Starbucks downstairs was pretty handy to have downstairs, a great cafe was around the corner (white dragon cafe). The highlight was being close to the China town night market.

There is also a charge for not returning the key cards (peculiar). Door had a chain lock and key access was needed to access floor. The gen z bar was ok.