Arsi Enfi City Beach Hotel

I've never experienced a holiday, where so many people were unhappy with the hotel. Main problem...No managers. And chaos with young people trying to run a hotel. Most of whom, were nice. How this hotel has been rated 4*, I'll never know....It should be two stars at best....Food...Okay. Samey but you can always find something to eat...On the paperwork it stated 'bar open until 11pm. In reality it closed at 10pm before the evening really gets going....My room was cleaned every other day, after mithering for someone to do it.....Always used Love Holidays before now, several times and been happy. Not this time.... I paid just under 1k for 2 weeks all inclusive....Very cosmopolitan in terms of guests....Unfortunately it also attracted a few older UK '**** types', who took exception to my air bed ( which i bought from the hotel shop ) being amongst the hotel loungers!? My prerogative.....They showed their ignorance, by their threatening behaviour, and lies, which i reported to the hotel team....Who did absolutely nothing......I won't be returning and unless you are an ignorant troublemaker.....I'd recommend looking elsewhere....Very disappointed in the hotel

Location is good, food is OK, however this is pretty much where the good news ends We visited for 14 nights, upon arriving at 10pm we were shown to our room, less than 10 minutes after arriving in the room a circular saw was being used to cut steel pipes directly outside our room sending sparks at the door. We of course complained to reception and asked how long the works would be carrying on, we were advised one night, the banging, drilling and sawing finished at just before 1am. The following day the noise continued, we requested to move room, this was finally facilitated 4 days later, however, after 14 days the works were still being carried out until after midnight everyday, this was both in communal areas, the pool area and in the restaurant areas. I would highly recommend spending either a little more and staying at an alternative nearby hotel or staying in a different part of alanya.

I want to write about our stay at this hotel. And it was really unpleasant. We arrived at the hotel at 3 am. We were greeted by a not very nice employee, but... after checking in, he escorted us to our room. My husband and I were tired from the trip. We hurried to bed quickly. Just as we started to doze off, the door was being forced open, and it was getting more and more aggressive. It was a good thing we had put on the chain on the door. We didn't realize what was happening. The same administrator or whoever it was who let us into this room appeared and brought another new person. We were shocked. The next day, when we went to the bar, we asked what alcoholic drinks and cocktails were served. Our vacation was sold out. Everything was included. We were told that beer, which was like a pint, vodka, gin with lemonade, and wine. If you want another cocktail, you have to buy it. Room cleaning more precisely, untidiness, because in 10 days the maid came a couple of times, changed the sheets and that's it, no vacuuming, no towels changed, after a few days, we threw the towels on the ground to change them, and what happened, when we returned to the room, the same towels were beautifully laid out on the bed, we had to go to the reception to ask for toilet paper, the food is terrible, breakfast starts at 8 am. When we arrived at 8.30 we didn't get any refills, the dishes were half empty. Cockroaches all over the hotel, whether you go to the hotel toilet or the room, they are very big, there is no peace, the number of people is really not enough, even though in a 4 star hotel smoking is everywhere, we who are non-smokers were suffocating and couldn't be there because the room was closed inside, we just went out, went to eat and drink at the restaurant, very tasty and cheap food, one day, while waiting for dinner there was a staff meeting, while we were sitting down, the employees got into a fight, they didn't even come to apologize for the unpleasant experience, we really felt uncomfortable. So I wouldn't advise staying at this hotel. Be careful

Very bad hotel. The employees and private friends use the hotel and facilities