Kaila City Hotel

Hotel Was Amazing service Best food everthing Was perfect than you so much for everthing Frombork reception so helpfull and specialy Soner

Everything about this hotel was great. But needed more pillows though and more than 1 key card as when u leave the fridge is off so didn't keep juice or water cold maybe run fridge on a different circuit..all waiting staff and maids are amazing defo be back and have recommended to friends

We had a wonderful stay at the hotel for our family holiday!!
The hotel is well presented, clean, and tidy.

The staff were extremely friendly and helpful at all times. They went out their way to make our stay there extremely wonderful!

My wife didn't feel well after arriving from our travels.

Without mentioning or asking for anything out of their own,the reception manager sent over a soothing warm drink to help my wife feel better.

The kids loved the pool facilities as well as the extra activities they had to offer for the children.

Thank you very much for making our time with you so special and relaxing !

We would most definitely return for another stay at the hotel !

Excellent quality food the staff are very friendly and always willing to have a chat with you the rooms are very clean would definitely visit again next year

A great hotel with absolutely wonderful customer service that was ready to help with your requests. The hotel is very clean and is constantly kept clean throughout the day. Hotel rooms are spacious and the pool area is fantastic for the kids and adults and they also provide you with a slide which was great fun. The food in the restaurant area it was absolutely fantastic, and there was always a new dish on the menu to try. I went with my family of five and we had a fantastic time. The location is absolutely brilliant as it is only five minutes walk from the beach and also the local bazar. This hotel is a must, and should be visited by all.

A wonderfully presented hotel. Aesthetically pleasing, with black exterior and uniform balconies all around, and a spacious, clean, welcoming interior. Inside, both the large spiral staircase, and the lifts (elevators) were easily accessible. The rooms were average, no different from most other hotels. All rooms had a balcony and bathroom stocked with soap, wash, shampoo and towels. Disposable slippers and kettle/tea making facilities were available in the room but you could also access the coffee machine in the lobby and the tea/coffee making facilities in the dining area. Lovely location, our balcony overlooked the street, with the beach on the left and mountains on the right. There is a hotel pool with slide, and a separate smaller pool (40cm deep) for babies and little ones. There is a bar by the pool serving free drinks as well as snacks at certain times of the day (fries, nuggets, burgers). The hotel, including rooms and elevators are cleaned all the time so the hotel is clean, tidy and pleasant. You can ask for a large bottle of water from reception or also ask the cleaner when she comes around to ask for cleaning.Also a 5 minute walk away from the beach, where Kaila also have their own area with sund beds. ALL aspects of the hotel are wonderful, especially the attentive and kind staff (chefs, servers, cleaners, management). The only negative was the food which only seems to cater for the majority russian/german/Polish community that stays at the hotel. It was very bland and didn't cater to my taste buds at all. World cuisine would be better. I was happy to see they at least had pasta but that was always lukewarm, and just plain salted with a sauce that tasted like cheap tinned tomatoes without additional seasoning.

Was great not the best good for the price.

The hotel was simply amazing. Both the facilities and employees were superb. Food and spa were phenomenal. Will definitely be back at some point.

Thanks once again :)

Hotel is nice personel is very friendly Beach is very nearly Just 100 mt. End for shopping there is a gift shop magic gift at the opposite to white gold hotel, evereting is nice price, nice qualitiy Sultan tea turkis tea helva granat jucys magnet end more someting, thanks for everybady

A nice hotel with wonderful Kitchen staff, who prepare tasty Food.

We stayed here for 18 days and the experience was good.

The room is a bit old fashioned and the TV is the smallest TV in the world for a 4 star ⭐️ Hotel ( that’s very shaming, get a bigger TV ).

But the All Inclusive buffet was very nice and we made Friends with the Chef 👨‍🍳 and the waiters, who were extra friendly with everyone. That was a good feeling.

And the live Barbecue every evening at 7 pm was just mouth watering, with new dishes every day.

A good stay.
Kitchen staff , keep up the great spirit.