Sultan Sipahi Resort Hotel

I started by reading reviews: bad, good, and medium rated ones. I thought the bad ones could be from people used to better 4-star quality, as I know from my own experience and travel that 4-star can be quite different in different countries. The good ones, I thought, were from people who hadn't seen better. 3-star reviews should usually be the most objective ones, but there were too many bad ones and too many very good ones to make my own conclusions, so I decided to give it a go. As I said, I've seen different standards for 3-star and 4-star hotels, but this really shouldn't have a 4-star rating.
We booked a family room, which was advertised with pictures showing a 2-bedroom accommodation type. We came in the middle of the night and were put into a small room with only 2 beds. They were kind of 2 double beds, but... four women (my 70-year-old mother, my wife, and my 2 daughters) and myself!?!? We had to wait until morning to talk to a manager. There was no shower curtain, electric sockets were falling apart, half of the light fixtures weren't working, and on the last day, the AC started dripping on my daughter's head in the bed. Light fixtures looked like they were going to fall off the wall any time soon. Anyway, the overall feeling was like the place was falling apart.
The next morning, we got one more room, not in much better shape. One of the lifts worked intermittently. I noticed some note on it that looked like it was by authorities, but I can't be sure, as I've seen similar notes on shops closed by them. Chairs in the restaurant were falling apart; I almost fell a few times. Food was typical hotel all-inclusive—absolutely nothing special. Drinks were more lacking than plentiful, and not always cold. The pools were very small. The pool bar also had a limited offer, even the paid one. Also, there were very few sunbeds. It was hard to communicate as only a few staff actually spoke English.
The location of the hotel is great. The beach is really just across the street, and part of the beach is designated to this hotel. There's a choice to use an extra paid sunbed or a free towel area. There's a beach bar also, but nothing there is included in all-inclusive. However, I have to say the bright side of all this was the people, the staff. Most of them were young people, and it was visible that they were making an effort to do their job well.
One of the rooms had towels replaced regularly and one didn't get them replaced once. Apparently you have to ask them to replace due to high volume. For almost 2k pounds without flights, for 9 nights they really should be replaced once a day without a question.

This hotel is not even up to a star rating. Rooms so dirty and most of the fixtures are falling apart, bed sheets and pillows are very dirty, towels that are meant to be pure white turned colours and old.
Restaurant is poorly organised, breakfast is so dry, nothing but just different types of bread - so poor, hotel staff are all rude and not helpful, hardly care for customers. All inclusive are limited so few drinks, charges apply on others.
We checked out of the hotel next day to a better place. The pictures shown on website is a different hotel, very deceiving
The receptionist couldn't care to know why we are checking out next day. Customer care is zero, and not helpful at all.
Please avoid this hotel, it's no go place. Too rough and crowded with people smoking everywhere. Only a small pool cluttered with pool chairs.
Instead of 7 nights booked, we only spent a night.

Arrived at 2am, they didn’t have our room ready so put us in this really nice hotel across the street and come back in the morning. We come back at 9am and they say they don’t have our room, on top of that multiple other families were experiencing the same thing. He then told us to put our luggage in a “luggage room” as we had an activity already booked. This room had no lock, no security and multiple other bags in it. We then go to our activities, come back at 2pm and find we still don’t have a room amongst an entire new set of people who also do not have a room. He tells u to wait 2 minutes and 2 hours later he still does NOT have our room ready. We have only just received our room

Me and my daughter stayed in this hotel in june2025 , we arrived at 11.30 pm and was still waiting 4 a room at 1am ,we were put in c block , the bathroom was dirty when u had a shower the water covered the whole of the floor, my daughter is not good with walking or standing she slipped on the floor and smashed her arm up , we were not impressed with our stay there was no fridge, so we could cool the water down , it looked very rough in c block , Yet I've stayed there b4 and was over the other side had a bath in the room was lovely , hopefully will not be put in c block again if we come to alanya

We got to the hotel and were sent off to another hotel (2 star) for a day. That was okay and the manager promised us a variety of things in return but some of them were never delivered.
Basically the hotel is full of russian tourists and the reception is somewhat rude and always understaffed. The lobby is sometimes filled with pushy salesmen.
Big ups to the guy showing the guests to the rooms though!
The hotel itself is clean enough but we had no desire to spend any time in the hotel area. The best thing about the hotel is the location.