The City Suites

The hotel was arranged by Flymedi, the agency that managed my surgery process in Istanbul. Imagine you are discharged from the Hospital 20 hrs after your surgery to arrive at a very bad hotel that will keep waiting for an hour because they don't have your room ready. the room is tiny, close to the generator so you can't open the window, but I had to open the window because the AC smells very bad like old socks mixed with wet cigarettes. the mini-fridge was broken, how am I suppose to apply a cooling pad on my wounds? I had to request ice every single hour.
the room has ants and crocks, we asked to change it but they said no other room is available but we can upgrade for double the price. although the prices online are way way cheaper!
the wi-fi was weak to non, I ended up using my cell data.
the hotel didn't give us any instruction except for the point that we can't bring food from outside. I called and asked if the breakfast is included (Kate didn't clarify that to me), they said yes, one plate per person. then I was surprised when I checked out that only a specific item on the breakfast menu was included and I have to pay for the breakfast I had. due to this problem, I couldn't get any sleep the night before my flight and had to contact Flymedi up to 4:30 am to resolve this issue. the driver picked me up at 5:15 am.