Marpalace Hotel

⚠️ Bed Bugs Alert: We were looking for a budget hotel, but not one with hundreds of bed bugs. We booked the hotel in the morning, left our luggage, and went out for shopping in Istanbul. When we returned and lay down on the bed, we felt intense itching. Upon closer inspection, we saw bed bugs everywhere. We were horrified and called the reception to show them, but they did not respond and simply said, "If you want to stay, stay here; otherwise, find another room. You will not get a refund."

Now, after midnight, at 3 AM, we are out searching for another hotel, which is extremely distressing. I would say that if you have the courage to spend the whole night with bed bugs and take them home as a souvenir, then by all means, book this room!

😡😭Its a Bad place not at all a palace, oh yes it's palace with thousands of Bed Bugs, it was not less than a nightmare for me and my family. Washrooms were in worst condition, even comods were not fixed, and we were scared maybe we would fall down during using these washrooms.

This was the most revolting experience I’ve ever had! The room was crawling with bed bugs, and I could literally see them on the sheets. I was horrified and couldn’t sleep all night. The management is beyond incompetent, ignoring the issue like it’s no big deal. I’ve stayed in better motels off the highway. This place should be shut down for health violations! Save yourself the misery and stay anywhere else but here!

This hotel is an absolute nightmare! The room was infested with bed bugs, and I woke up covered in bites. It's disgusting and completely unacceptable. The staff didn't seem to care when I reported it. Do yourself a favor and stay far away from this filthy place!

Stay away from this flea infested Motel, it could not even be considered a hotel, considering its very dirty room infested with bugs and incompetent service. Me and my friends stayed here for two nights. On the first night we were so annoyed because we did not get the 2 rooms that we originally booked, instead they gave us one room. Worse, that room given to us was very dirty ( hairs in the showers, urine on toilet seat, dusts everywhere especially on the bed), Worse, noticed red marks of bed bugs on our skin. The hotel owner was also very rude and did not allow us to get any refund for this inconvenience.
DONT EVER BOOK HERE if you want a nice bed bugs free trip in Istanbul

Very misleading. Building is a mould trap. You can smell it as soon as you walk into the building. The bathroom has visible black mould everywhere. It look decent from a far in pictures but it is very much not. You dont get a refund when booking. I left an 1 hour after I got there.

The owner of the hotel was very kind and hospitable. He tried his best to make us comfortable. However, the facilities did not allow for a pleasant stay.
Our room had no windows and thus no source of natural light. The only window in the room connected us with the hallway. If we had opened it, any other person in that hallway would have been able to enter our room. Also, we weren’t able to control the air conditioner, so there was no way whatsoever to control the temperature or air quality in the room.
Moreover, the bathroom was in bad shape, and there was only limited toilet paper available. There was no separate shower but only a shower head mounted to the wall. This meant, however, that taking a shower would always cause the entire bathroom to flood—and not only the bathroom but also the whole room because the bathroom door had no proper seal. Also, the water pressure was low.
Furthermore, on the last day of our stay, we found bed bugs on our pillows and discovered that we had been bitten. This meant we had to pay for an exterminator to advise us and thoroughly clean our luggage upon our return to prevent us from bringing the bugs to our homes.
Finally, from the first day on, toiletries started to disappear. At first, we blamed ourselves, but when more and more things went missing and we couldn’t find them, we found ourselves wondering. In the end, a set of AirPods disappeared from a backpack. Luckily, upon the insistence of the owner, who was clearly struggling with the situation and ashamed that something like this could happen at his hotel, the cleaning staff returned the AirPods. They had allegedly found them under the mattress where we had, however, already checked.

WORST EXPERIENCE EVER
RUN FROM THIS HOTEL
we booked a room and previously announced that we are coming early in the morning and they confirmed us that the reception will be open and available. Imagine the shock when we arrived at 3AM and NO ONE was there. We tried sending a message, as well as emailing them, not to mention CALLING MULTIPLE TIMES (the number does not exist/is not available).
Since no one was answering and we were left on the street, we booked another hotel.
When they contacted us in the morning, their behaviour was unbelievebly unproffessional and rude.
A shame for a place that should accomodate their paying customers and make them feel welcome. A laughable excuse for a hotel.