PASAPORT PİER İSTANBUL Mini-hotel

A nightmare experience, all night I had an alarm sounding in my room and the staff could not discover what it was. I got 0 sleep all night as the alarm was going on every 10 minutes all night long. They did not offer to change my room nor they came to check it out. At 1am they also let some child play in the hallway screaming on top of the alarm sound. I haven’t experienced such disturbance in any other hotel. 0 sleep.

The hotel is centrally located and the staff is trying to be helpful as much as they can, those are the only two “positive” things I can say about this hotel. We booked a room at another hotel online and when we arrived, they said that their system “lost our reservation”. The owner, I guess, was there and told us that he has another “more luxurious” hotel not too far from there that’s why we ended up at this hotel. This guy said that they were very sorry, and usually this other hotel is a bit more expensive but because of what happened, it will not be for us. “More luxurious” would not be the words I would use. The toilet was not flushing properly the water was always running after flushing, the staff came many time in our room to try to repair it, but no real success, the the floor was cracking due to the fact that the hotel is old and everything looks dirty, there was no pressure in the shower, the handle of the bathroom door is loose, it fell out many time, I asked for the wifi password and the guy made me scan a QR code to give me access to the lobby wifi which was not working from our room because we were in another building, the windows are so thin that we can hear the people walk outside, not mentioning the scooters and the cars. I had hear plugs and can still hear well the noises. We ended up sleeping for max 2h. At 2:30 am, someone rang at our door and as we could not lock the door properly, we didn’t answer the door, a few seconds after, the phone rang to ask us question because they had something wrong in their system … at 2 am … are you kidding me … Honestly, it was one of the worst hotel I ever been in my life and we finally ended paying more money than the original one we booked at the other hotel. We are REALLY disappointed. I DO NOT RECOMMEND!!!!

This place is okay but if you want to rest well go to the top floor. Anything on the floors below are a bad idea. I say this because the rooms have wooden floors. We were on the ground floor and you can hear the footsteps of the room above us. All night you can hear the neighbors above constantly moving around. Not sure what they were doing but constantly moving, dropping things, moving furniture or suitcase. Impossible to get a good night's rest. We told management and they said we can move you to other room...at 1 in the morning... no thanks. Another thing we noticed was the shower door was completely broken and the shower tiles had mold.