Le Bleu Hotel & Resort Kusadasi

This is NOT a 5-star hotel, 3-star at best. The beach and pools were only the good things here. Food was terrible! Housekeeping staff were terrible. We stayed there for 7 nights and we got a grumpy cleaner. She was throwing her equipment when we saw her getting out of the lift. We also came back to the room after a swim and she was still there cleaning, no acknowledgment whatsoever. Banging stuff, making a racket like it's our fault we came back to the room. No refills of toiletries, or coffee/tea, or bath mats, towels, etc. No use complaining because no one has good customer service and because of the language barrier, no one really understands the severity of the complaint. Our bathroom shower was not properly working plus the shower door was a joke so water always floods in the bathroom.

Nice structure with a beautiful view to the sea.

From my perspective they tried to adapt food for a supposed international taste and it ended up very bad. I did not like it and they offer almost zero elements of the local cuisine.

They charged highly my father-in-law, an elder man with poor English, for the bottles of water displayed at his room, which the guide later told us were for free.

Sound proof architecture could be improved.

In response to hotel's answer below, I expressly highlighted that my comments on food are from my perspective, and I did not like it, regardless of what other guests may have written here.

Concerning the undue charge for water bottles, I consider it a serious matter. If my report here was not enough for the hotel to take it seriously, and your solution is passing the problem on to someone else, then the hotel accepts such unacceptable behaviour and indicates the issue is bigger than just a single employee wanting to get a little extra money from unaware guests.

I don't want a refund or to be further bothered by this matter. I just wanted to let the hotel know about it so you can prevent it from happening. In any case, potential new guests who read this are warned.

I had also forgotten to mention that the hotel has capacity for a huge number of guests, but only one elevator per sector.

Unfortunately our experience in this place was terrible, and I say unfortunately because the location and gardens are beautiful and seaside. However, the rooms were clearly not ready, even though we arrived at 19:00. No towels in the rooms, the shower drainage was blocked making it disgusting to take a shower, and there was mold on the shower walls. Rooms are not soundproof since you can even hear the neighbors while in the toilet.
The restaurant buffet service was awful, we were informed by the reception that the restaurant was closing at 21:30 and then arriving at 20:50, they were already taking all the food from the restaurant which limits us to take a couple of COLD options that were left.
And to finish, we were woken up by someone opening our room door without even knocking!!! I assumed it was the cleaning lady however, this was at 8:30 am, so not even close to the check-out time.
Completely disappointed in this hotel, especially since it's supposed to be 4-5 stars and the prices are not cheap for the quality we got. Definitely we won't come back and we do not recommend this hotel.

I don’t think it worth as 5 star hotel! Can’t sleep well with the bad condition bed mattress. The mattress is too soft till you can feel the spring touching the back bones and caused me lower back pain after one night sleeping.
This also caused low sleeping quality to me!