Casa De Maris Spa & Resort Hotel Adult Only 14 Plus

This hotel is definitely not a 5* hotel, it’s about a 3 at best.

The main problem was the service. Don’t get me wrong, there were a few servers who were genuinely great and attentive but the majority were extremely rude, passive and forgot basic jobs like putting down cutlery when we sat down, or even bringing us drinks - our drinks were forgotten about 3 times during our stay there and that was after we had to signal for someone to come over. We also noticed some servers putting bottles of water down for other guests when they sat down, but completely ignoring me and my wife. My wife is visibly pregnant, and with the weather above 30°, you’d think the servers would have the common courtesy to provide her with water. We didn’t have anyone bring us a drink when we were around the pool yet other guests were brought them.

There seems to be some favouritism among the servers and some of the other guests, perhaps they regularly visit the hotel or most likely, tip generously. I have no issue with tipping, especially in countries like Turkey where the local wages are not great. However, I don’t expect to tip to receive basic service. We tip when we feel a server has gone above and beyond. Because the service was abysmal and clearly biased towards certain guests (me and my wife are British Asians) it was hard not to feel frustrated and isolated. I also spoke to other non-white guests in the hotel and they said they felt exactly the same. Everyone in the reviews raved about a guy called Enes but we thought he was extremely rude - he wouldn’t even look at us when taking our order and also made a comment about me going to the bar myself to get a drink. At one point I actually did and he took my order as I was waiting at the bar, then completely forgot about me. There are plenty of reviews from other Turkish people who also felt the same way we did. Not what you expect in a 5* inclusive hotel. It seems as though management have no idea what they’re doing as clearly the servers are overworked, which causes overall service to suffer. Maybe recruit more workers so ALL guests are looked after fairly - at the end of the day we’re all paying for the hotel so should all have similar experiences. We’ve never had this issue at other 5* hotels around Turkey.

It wasn’t all bad though, and there were moments that we really enjoyed. Shoutout to the entertainment team, especially Alice and the other girl (I forgot her name but she does all the aerobics) for being very warm and friendly whenever they saw us. We also ended up winning the bingo one night but we did expect more of a party atmosphere- felt like being at gala bingo with the nanas 😅. The entertainment was generally good but is exactly what you’d expect from an all inclusive. As I’ve already mentioned, they have water polo twice a day, ping pong tournaments, darts tournaments, aqua aerobics and aerobics. The dancers on Saturday night were mental and it was nice that they got all the staff involved when lighting up the sparklers. The hammam and massage we had on the last day was excellent and a fair price - a lovely way to wind down and get clean before we headed home. We did enjoy ourselves on the whole, but that was more down to our company, the weather and some quiet time to relax, rather than what the hotel offered.

It seems this hotel is geared towards a certain clientele of people. So if you love your branded drinks, smoke a lot, don’t mind raving to Turkish music at 4pm by the pool, are happy with mediocre service, and are just looking to party in Marmaris, then this place is for you. I suppose the low price point justifies the above points. We just expected more from a “5* hotel”. You should definitely stop advertising as one or drastically improve the above points mentioned.

I stayed here for a 4 day break with my partner. The hotel is clean & nicely decorated.

The Turkish bath/Hammam was great. Did that with my partner as a birthday treat. I went on the Turtle beach excursion arranged at the hotel. It was a very long day but enjoyable. Only downside was the coach that took us. It was falling apart and had water falling from the roof onto seats. Very uncomfortable.

The staff seemed very friendly with the guests although I noticed less interaction with us (we were the only Black British couple there). Noone approached us to take drink orders but I watched them approach everyone else. Didn't let it bother me. I broke a nail & went to the in-house beauty salon but the young girl there seemed annoyed and refused to fix one nail.

Over all we had a good time but mostly due to my company. Not quite sure if I'd go back.

It was clean and not far from the city Center, everything is close by. The hairdresser was amazing. Food was available all day.