Merve Sun Hotel & SPA

-This hotel is perfect if you’re a German pensioner, staff speak very little English but have PhDs in German.

-The “All Inclusive” food is suited for Germans and specifically German pensioners, if you’re British, you will suffer here, just download Getir and order BK or Maccies from the city, delivery is insanely cheap.

-You won’t be able to wash or Iron any of your clothes without paying a few euros per each clothing item.

-No kettles in the hotel room.

-The pool bar gives free drinks but the ice cream vendor next to it charges insane prices so be careful.

Hotel is clean, the location is great and the staff are friendly.

We just got back from Merve Sun Hotel.
It's not a 4 star more of a 3.
We booked a room with a double & single bed, we were given singles,not really a problem we had to arrange the beds etc ourselves,we were helped with baggage on arrival and departure.
Rooms and towels were cleaned every day.
Ayse on the desk is lovely,don't understand why people are saying she is rude? She was nice with us.
We had no problems getting loungers on the day we stayed in the hotel...beach was very relaxing and cooler then around the pool with the breeze...ciggerette butts,in the sand,and little bit of TLC needed,staff at the Merve beach restaurant work very hard.
The hotel is mainly catered for the Germans & Russians, with a little more effect this hotel would be a good 4 star.
Negatives are as follows:
Wifi very hit & miss ( you need to purchase of Turkish sim card)
Breakfasts we're poor, no milk for cereal on a couple of days, broccoli & cauliflower for breakfast ?? No fried egg or beans, you can make yourself a toasted sandwich.
Dinner & lunches hit & miss,we only had one enjoyable lunch & dinner meal...was extremely disappointed on Saturday night because it was the kebab ( shwarma)night, considering dinner is served from 7-9pm,we arrived for dinner at 7.45pm we stood in the queue, the young chef was standing there and took the large empty metal tray and we assumed to fill it back up with "shawarma"/ kebab,we stood there with other guests for around 5 mins wondering when he was coming back,my hubby went inside to ask and was told NO MORE, GONE....he said to the chef that's very rude you left us standing there and never told anyone,that's bad manners!! The problem is people are so greedy, they fill there plates and leave loads of food,we ended up going out for a meal that night and another.
We only seen the main manager when the Russians came in otherwise non existent,in the last 2 days of our stay we had drinks table service,the staff seemed to pick up there game then,annoying when we've most likely paid more money then them...felt like they didn't really care about anyone from UK.
Oh and if you want to watch the TV take an ipad or tablet,all channels are German or Turkish only one is English BBC world news!
The pool table is 8 euro an hour...not free! 1st time in all the years we've been coming to Turkey you've had to pay for a pool table.
Entertainment mainly for kids...so we went out most nights.
Overall we had a nice time,the one waitress worked non stop,and she also worked at the restaurant next door,lovely girl and helpful, a few of the staff were friendly and helpful,but not keen on the others especially the one who works the bar & reception sometimes.

Rooms were pretty good but the staff and service was horrible. The staff doesn't care about you and are very arrogant. The didn't attend to our room service calls. The Wifi was never working. The staff wouldn't heed anything you say or want. All in all try and avoid this hotel. There are much better and amazing options in Antalya.