iHotel Sunny Beach

This place is legendary. Everyone is so nice to you, helpful and really works to make your holiday as good as possible. The whole hotel is modern, there are several bars and there is a continuous programme of activities during the day - and in the evening there are shows, which are surprisingly entertaining and of high quality. The outdoor pool is a bit cold in September, but the indoor pool is still hot and there is a sauna. The beach is about 3 minutes away, right next to the strip. The meals are as varied as possible, snack bar during the day plus breakfast, lunch and dinner. Surprisingly good quality of everything, sometimes the meat was raw though. It was extremely positive that we were able to check in and occupy the room by 11 am. An advice to make the experience even better: the bottom of the pools could be a bit cleaner.

Excellent hotel, clean rooms, comfy beds. Great food and drinks. Wonderful staff. Bottled water in room every day.. pool towels. Brilliant location. Absolutely fantastic!

Everything was just amazing! We had a wonderful vacation thanks to iHotel. Great personal, quality food, Thai massage and sauna was awesome. I loved that they have a library with a lot of books from where we can choose what to read. Was very close to beach, close to stores and we had a lot of activities to do. 7 nights wasn't enough, we wish we could stay more. For sure we will come back. Thank you iHotel for a great vacation!! ♥️💯♥️

Positive Feedback:
The hotel is undoubtedly a beautiful and well-maintained property, offering excellent value for money. The location is excellent - a couple of minutes from the beach, funfair for the kids across the road and lots of shops and restaurants at the doorstep. The staff are friendly and welcoming, creating a pleasant atmosphere. The various relaxation areas, including the indoor garden and pool, cater to different preferences. The drink selection is impressive, and the kids' club provides a fantastic space for children to play and socialize. The Balinese massage offered in the spa is a truly relaxing experience. The staff at reception were extremely helpful with every question or request we had.

Constructive Feedback
While the overall experience was positive, there are areas where the hotel could improve. The food, although good in quality, lacked variety. The bathroom amenities, particularly the lack of separate shampoo and conditioner, were below the standard expected of a four-star hotel. Additionally, better noise insulation in rooms is critical for guest comfort as you can hear lots of noise from the evening entertainment of the hotel as well as the funfair across the road. The blinds in the room are not blackout blinds so it gets fairly bight in the room in the mornings.

The gym facilities require attention, with broken equipment, lack of air conditioning, and poor ventilation. The indoor pool's temperature was uncomfortably cold.

Finally, organizing kids' club activities by age would improve the experience for children of different age groups. They run football match every afternoon which is great but having adults, teenagers and small children (as young as 5-6 years old) play all in one group is not much fun for the younger ones as well as just unsafe.

All in all, I recommend the hotel, it is a good value and if we are ever back to Sunny Beach we would definitely consider coming back!

Amazing family hotel with 5 star service. We had food allergies in the family but received excellent help and food to choose from. The staff is very friendly, and Mimi in the animations team makes every day extra. Very clean and tidy everywhere.
The beds and pillows are very comfortable. The rooms are big and clean.
Water bottles are also complimentary.
No problem finding a sun bed by the pool. And easy to choose if you want sun or shade.
The buffet is good and there is something for everyone. Lots of fresh veggies and fruits. And the dessert table is to die for.
We would love to come again in the future.
A short walk to the beach and shops.

The grounds of the eye hotel were absolutely immaculate inside and out. The accommodation was very good, although no disabled rooms. Food was pretty good. Very international. The pool area was cleaned unbelievably by all the staff in the morning There was literally a squad of 20 people cleaning the pool and the area. The staff were very helpful for me as I'm a disabled person. They helped me get up the ramps as I was not able to get up there myself because the angles were too acute.
I would definitely stay at the eye hotel again. It was just unbelievable. Bulgaria itself is fantastic. Theres a few high steps for wheelchair users to get up, but most restaurants along the strip do have a ramp and most shop owners would help.

Great hotel with amazing staff, couldn't do enough for you.
Hotel was spotless and very well kept inside and out.
Great food ( lots of variety) for everyone.
Great for all ages.
Just a couple of hundred metres from the the shops and seafront.

Just returned from a fantastic stay here. Can't find anything negative to say at all. Rooms are huge with plenty of storage so you can fully unpack, super comfortable bed, very good shower, cleaning standards are very very high, impressive selection of quality food, dishes that should be hot are. Location is perfect, just a couple of minutes away from the beach and an easy stroll to shops, bars etc. special mentions for Anastasia at the pool bar, she was always so friendly & she made the best drinks. Animation team, you look like you're having a great time whilst working hard to keep everyone entertained. Wish every all inclusive hotel could be of this standard.

Just stayed a week and really enjoyed it, we arrived late and had sandwiches in the room on arrival. Staff very friendly and hotel very clean and tidy. Food variety was good and catered for all. Room very comfortable and children's entertainment excellent. Would highly recommend this hotel

Great hotel, I was there in summer 2023. Loved the atmosphere, service, decorations, music, location, games and animations (foam party in the pool was awesome!). The food and coffee were delicious. I surely recommend.