Hotel Riva - All Inclusive

Im sorry to say but we were transferred to this dump as emergency accc commodation after our flight was cancelled!
I can't describe to you how horrified we were to arrive at 4.30am to be told that there were no rooms, they weren't expecting us and that we would have to sleep in the lobby!! Myself, my daughter and 3 girls aged 7, 11 and 14. We were all desperate for the toilet so made our way down a corridor behind the reception desk.. as we opened the door the smell of wee just hit you. There were 4 cubicles every one of them had wee all over the seats! A door leading to outside was wide open, whilst waiting i popped my head out of the door to see that it led to the poolside area. It was pitch black out there but I could make out the shape of the pool! I also noticed a camera above the sinks, pointing towards the cubicles!! We got out of there pretty quick after hand washing using paper towel to open the door.
We had to push chairs together for the girls to sleep on, I had asked the receptionist if we could have some blankets and pillows for the girls! These didn't materialise! There was an on duty security guard (who kept trying to look down my top) who just wandered up and down the lobby watching videos, so loudly whilst the children were trying to get some sleep with the lights on Myself and my daughter stayed awake as we didnt want to take our eyes off the children or our luggage! We wished we had stayed at the airport! People were just wandering in off the streets to use the coffee machine right next to where we were sitting! At about 6am people were coming down from rooms upstairs dressed in what appeared to be work clothes, aprons and things! Bizarre, Where were we , some kind of halfway house?? More people arrived in reception from upstairs speaking Bulgarian to reception then being handed plastic tubs, (they looked like icecream tubs) full of loose change! What the hell was going on!! At about 8am I was beckoned to reception desk to be told they had two rooms for us! And that we could go to breakfast... I didnt want to be there any longer and asked how much a private taxi would cost to take us back to the airport. I didnt want to wait for the van that had brought us, the driver drove that van over potholes, stones and heaven only knows what else so quickly I had to keep checking that the trailer he was pulling with our luggage in hadnt lost its wheels and got left behind. Our transfer bus was due at about 12.30. We got the the roomkeys but decided that we would rather stay in the clothes we were standing in than go up there! Now it was daylight we had a much better view of the place!!!
I went and had a look at the breakfast room to see what it was like, it did seem to be OK. Two Chinese ladies were standing at the entrance watching everyone go in and out. We had a quick bite to eat I had a coffee and some cake which I wrapped in serviettes. As I went to leave, one of the Chinese ladies snatched the cake out of my hand and shouted no, in broken English that I wasnt allowed to take it outside!! I was shocked! I told my da ughter to watch out for the gestapo when she went we stay poppedķooo I loo
Another trip to the horrendous loo which was being cleaned, the smell of bleach made your eyes sting!
About 11am my daughter took the room keys up to have a look. When she came down, my 7 year old GD said, nanny the rooms smelt funny, the carpet was sticky and the shower had mould in! Myself daughter didnt think the rooms had