Hotel the YARD in Berlin

We stayed for 4 nights with our children (2 older kids and a baby) and were very disappointed. Despite booking via Booking.com, we were given two rooms on separate floors, three stories apart. Obviously not suitable for young children. When we asked to unfold the sofa bed in our room, reception claimed there were no extra mattresses available. We ended up moving mattresses ourselves so we could sleep together. No effort was made afterwards to accommodate us or even check in.

Breakfast is overpriced gor a tiny unwelcoming buffet (21 per adult, €10 per child) and underwhelming: if you arrive after 10am, food is already being cleared away. At 10:30 sharp, a staff member comes to ask you to leave the room—no flexibility, no courtesy.

The general atmosphere is cold, sometimes even unpleasant. Staff are unsmiling and occasionally rude, whether at breakfast or at the front desk. No warm welcome, no thank you or goodbye, and no printed invoice when checking out, just a vague promise to send it by email.

The location is another downside: far from interesting neighborhoods, very few nearby shops or restaurants, and the area felt slightly dodgy and uninspiring for us

Finally, the price is simply not justified: €1200 for 4 nights + €240 for 3 days of breakfast. On top of that, everything extra is expensive (10€ paid pool access, €20 to wash a shirt, €25 Not worth it for such poor service.

I would not recommend this hotel, especially for families.

I booked this hotel for 5 days and had a deeply disappointing experience.

I booked a Business Double Room based on the photos and descriptions shown on the BOOKING site, which clearly depicted a layout with an extra bed suitable for a family. However, upon arrival, I was given a completely different room — only one large bed, no extra bed, and no option to add one due to "no availability." I was told it would have cost extra anyway, which was never clearly stated during the booking process.

When I raised the issue, the front desk staff — especially one male receptionist — was rude and dismissive. Despite explaining that I was in mid-pregnancy and traveling with a small child, I received no understanding or support. I was simply blamed for the situation.

Later, I discovered the same room was being sold online at less than half the price I paid, with better conditions included.

This experience left me feeling stressed, physically unwell, and completely unsupported. I would not recommend this hotel to families, expecting mothers, or travelers who rely on accurate information when booking.