Relexa Hotel Bellevue an der Alster

I strongly do not recommend this hotel to other travellers for numerous reasons.

Lack of Privacy: Although check-out is at 11am, the hotel cleaners came into the room at 10:30am, while I was half-dressed in the bathroom. Then 5 minutes later, another cleaner came into the room unannounced. It is such a huge violation of personal privacy and highly disrespectful. Cleaners should wait until check-out time has passed before entering the rooms of guests.

Payment Issues: Additionally, upon check out, the credit card machine was broken. I attempted to use 2 different credit cards but an error arose on the screen before I was prompted for my PIN. The front desk staff insisted it was my problem rather than their machine. They insisted I go to the bank and pay them cash which would incur significant foreign transaction fees and would exceed my daily limit. Despite my requests, they would not check their machine with another small transaction. Finally, they figured out how to use their computer to charge my credit card rather than relying on the broken machine. They never apologized or admitted their machine was broken. I have never received such a great level of disrespect at any hotel premises before. Although the building is decent, the staff lacks common decency, consideration and manners.

Accessibility: There are a few steps outside the building and a few steps inside the building to get to reception which make it challenging when traveling with a stroller.